March 2024 by Gordon Shaw
Has to be 5 stars because i got somewhere to live and at a price that was excellent for the town itself in comparison to most other properties so its helped my needs and i hope the 5 star service continues. I wish them well.
September 2023 by Andrew Burr
Good value properties advertised in their Ashford window!
August 2023 by Jasmine Monk
As a potential customer enquiring about a property, I can't get anyone to pick up the phone or answer an email. Property owners should think twice about using them if they want an agent who will follow up on leads
June 2023 by Laura Evangelista
I lived in one of there house shares for just under a year. On arrival the bed was broken, so i ended up having to sleep on a mattress on the floor, it took months before they finally arranged a new bed.Asked for the landlords details as i wasn't getting any help from the agency, they refused to give me her details saying they deal with the property (the landlord used to work for them). I went to citizens advice who informed me that legally they have to give her details if requested (which they never did) I eventually found her details on my own and had to message her work email (after being advised to do this by citizens advice). Any issue would either take months to resolve, or not be resolved at all. Multiple lights in communal areas didn't work for the duration of living there, including one on the stairs. The mould on the stairs was ignored. Multiple times there was no gas or electric due to building work at the shop below which meant me and other flatmates had to stay with family or relatives over night. The bedroom window wouldn't open due to part of the sealant coming off and jamming it shut, which was finally fixed shortly before moving out.I asked them to come fix the desk that was in the room because it was unstable, their response was that it was left there by a previous tenant so they wouldn't be able to do anything. Yet they charge you for removal if anything is left.The carpet had two iron burn marks, which i found after moving the bed to a different wall. The curtains had multiple cigarette burns. They left a broken lamp rather than removing.The main issue was the deposit. My deposit was £576, i only received £206 back. They charged for a damaged bed (which was not caused by me) . A damaged fire door (that was damaged before moving in, they just never fixed it) . When i moved out they deducted £200 for "rubbish clearance", the rubbish was outside of the property and belonged to the tanning salon underneath the flat. I asked for pictures 3 times, the first time they ignored that part of the email and only replied to the rest of it. The second time i asked they said if i don't agree with the deductions appeal the decision. The third time i asked for pictures of the "rubbish" the email was completely ignored. Even despite the rubbish being outside the property and clearly from the salon.Avoid at all costs. Before moving in and immediately after they were very nice and helpful. After that they couldn't care less.
October 2021 by SO
We purchased our home with Martin's and the service provided was faultless! Lesley was so helpful and went above and beyond to help with what was a rather stressful process (solicitor issues). My partner and I have definitely said we would look to Martin's if we ever look to sell our home in the future.Thank you Lesley and team ??
October 2020 by ionel voicu
I am curious how they make profit if they don't turn up for their viewings appointment!!
October 2020 by michaela spreadbury
Very helpful if anything needed fixing they made sure it got done no messing would strongly recommend
October 2018 by Catalin Ionita
Worst agency ever,by far...to bad I cannot give them half a star.DO NOT Use this agency if u are planning to rent.i wanted to move in a flat...everything was ok , she told us that it?s 100% ours ..then they called me and told me that the lanllord has this polish guy that it?s looking for tenants,and he promise the flat to someone else(this after I paid 250£ to make sure it s mine)...so they told me this story...now...the tenant who was living in the flat that i wanted to move in , was a friend of mine....they told him that i m not interested in the flat anymore ??? . I am writing this message just to be sure that nobody will get trough this .
October 2018 by Jake
So far so good, in the process of applying to rent from this agency and the customer service has been superb! Highly recommended!
October 2017 by Christopher Wilkins
Martins Estates is a long standing family run business that have everything property related all under one roof and have always gone above and beyond for me. Having sold my first property through them, I also bought my first investment property that is currently being rent out by the lettings team. They have always gone above and beyond for me and would never recommend anyone else, especially not the nationals. HIGHLY RECOMMEND THEM!!!!
October 2017 by Sarah Sewell
Poor I would expect more from an estate agent - I have sent multiple emails and phoned several times about viewing a property that is on the market with them. The Property on Western Gardens in Willesborough and has been marketed by the company since early Feb. They have failed to follow up on a lead. As a vendor I would be extremely disappointed with this company and wouldn't feel they are doing everything to sell my property. I have now given up trying to arrange a viewing with this property as they obviously don't want to sell it. - As of 10:13 this morning it was still on the market.Very poor!
