October 2023 by Richard Daniels
Very friendly member of staff helped me today.
September 2023 by Black Bell
I was there and need to do some on site service... Ben was very helpful and i'm fully satisfied with his services!
June 2023 by Dave trance
Absolutely shocking customer service trying to sort a delicate matter of a bereavement which handled appallingly will take this complaint to the highest level possible
June 2023 by Dave Patrick
Absolutely shocking customer service trying to sort a delicate matter of a bereavement which handled appallingly will take this complaint to the highest level possible
April 2023 by Paul Skingley
Rubbish service since they removed the cashiers.They are obviously not interested in customer service.Does not even deserve one star although I had to give one to post this review.
February 2023 by Shelley Williams
I'm so grateful for the wonderful staff at HSBC Ashford branch. Claire has helped me a number of times over the 5 years I've been living in Ashford. From consolidating my debts to make them more affordable to helping me finance my first motorcycle!Recently though, I popped in to ask for help moving funds to buy my first property and had the lovely Claire and new staff member Joel help me out. What a happy and helpful team. Highly recommend and hope to be using this HSBC branch for many years to come. Thank you Claire and Joel!!!
January 2023 by R t ?Mr Rossi? Willis
I'm seriously thinking this bank has become hollowed out by getting rid of counter staff replacing them with passive aggressive staff and to top it off the only machine in the building that you deposit cash in has been out of action for nearly a week and the only way to deposit money is to go to a post office very disappointing your own bank cba
December 2022 by Charles Kemsley
Always clean tidy helpful staff on hand easy to get to but no parking area only after bussiness closes
October 2022 by Neerazey Shrestha
Nice area to take rest.
October 2022 by ItsAlexPlayz
Shockingly bad service, and the bank didn?t even tell us what we needed before we arrived, so had to rush back home 3 times. Absolutely hopeless!
October 2022 by Fergus Presswell
NO MANNED COUNTERS JUST MACHINES. NEAREST MANNED COUNTERS DOVER OR FOLKESTONE
August 2022 by john pike
HSBC is an ugly monopolist run for the benefit of director's bonuses at the expense of customer service. Some individuals can be good but they work in a rotten system which even they apologise for but I doubt if the other banks are different.
May 2022 by Yvonne Booth
Absolute joke of a bank... telephone non existent and chat box more than rubbish! ?
April 2022 by Ross Willis
I'm seriously thinking this bank has become hollowed out by getting rid of counter staff replacing them with passive aggressive staff and to top it off the only machine in the building that you deposit cash in has been out of action for nearly a week and the only way to deposit money is to go to a post office very disappointing your own bank cba
November 2021 by Nevil Ramsden
Virtually impossible to actually talk to anyone at this bank. I've had no need to speak to anyone in over 5 years and £100,000+ through the account. I phoned the one and only number given online. I then have to listen to long winded, automated inquisition and am asked to enter my bank sort code, account number and date of birth. This however is not enough information! I'm then asked for numbers from my telephone banking code. I don't have one! That's why I'm phoning the bank. I give up. Pathetic, dire, awful!
