February 2025 by Richie Smith
Where do I begin with this one? I no longer frequent this Costa branch. Instead, I have started buying my coffee from The Coffee Shed at Coachworks, which is just a two-minute walk away. The coffee there is cheaper, quicker, and of better quality.
The staff at this Costa are generally uninspiring, possibly because they are understaffed. When they do have enough staff, one seems to wander around aimlessly, looking for paperwork to do.
The opening hours appear to change continuously.
The coffee quality is inconsistent, and the food shelves seem to be perpetually understocked.
Overall, I used to be a daily customer, but now I don?t visit at all. It?s simply not worth spending my money here anymore.
September 2024 by Zara Hayward
I often get a drink here before I get my train. The staff are always so so lovely and kind Drinks and food are always amazing
September 2024 by Tom Bombadil
Don't buy the overpriced coffee here, instead walk a few minutes across the road to ?The Coffee Shed? (type into Google Maps or Apple Maps for directions, it's very nearby). Save yourself some money!
May 2024 by David Weatherley
This Costa is beside the ticket hall of Ashford International Station, outside the ticket barrier. There is some seating here, with a view of some portakabins outside. Note that there are two other coffee outlets in the station inside the ticket barrier, on platforms 1-2 and 5-6.
February 2024 by Harriet Gooch
This gets busy at peak times but the staff are always very friendly and
December 2023 by Y Blue
Ordered 2x Tropical Mango Bubble Frappé for delivery and this is what was made and delivered. No straws included.I don?t know what these are, they?re definitely not what I ordered. For safety sake we didn?t bother drinking it.Absolutely appalling! They went down the drain.
November 2023 by Ronan Donohue
Ordered 4 coffees. From ordering to waiting for the drinks seemed to take a long time. Other customers who ordered well after us getting served first. No other customers seemed to know which drink was theirs, we all just had to guess. Our group were given the completely wrong order. Had to eventually rush for our train so couldn?t wait for the correct drinks. Absolute chaos, no management, no organisation.
September 2023 by M6290APdavidl
Absolutely useless place you arrive at 3.20 and they cannot serve closing at 4pm not the later time stated on opening hours .thus is the second month had same problem so I had to go to Starbucks about time they sorted place out or shut it down
August 2023 by Maryjane F
The two girls who served are so horrible. The shop looks very untidy and cake looks old. I will never go back there.
July 2023 by Alina G
Me and my friends often come there for coffee but weve noticed that those two girls serving are very rude . And always looks angry. Never smiled and really horrible.
July 2023 by Zachary C
Ordered a hot chocolate and a cake, told the man I am southeastern staff, so should get a 10% discount. After the transaction, he told me he forgot to apply the discount, so he is going to give the person after me a free cake? (Not the first time this same person has 'forgotten' my discount). When I left with my hot chocolate I opened it and the cup was literally about half full. Absolutely shocking experience.
July 2023 by Duncz Mcdougall
?Very good made caramel drink with cream this is my favourite drink all the time and the staff are very polite and caring ?I was very happy and well keep coming to get my drinks for hereKid-friendliness: The staff are very friendly
May 2023 by leighton G
Both toilets closed. Terrible Needs to be more customer friendly Don?t think the staff are well trained Sad about toilets. Spoilt my trip
April 2023 by Fiona Clack
Pretty rubbish at getting the orders right. Ordered a delivery order comprising of 1 x Red Summer Berries (wasn't on delivery), 1 x Hot Chocolate with Caramel Syrup (no Syrup) and 1 x Skinny Latte (this had the Syrup in which I hate). I do appreciate the alternatives they sent us in relation to the food but it would have been nice to have the right drinks. I have tried calling them on two different numbers but one doesn't get answered and the other is constantly engaged.
February 2023 by Kate Lamb
Thanks so much for 3 very speedy lattes this morning - it was really appreciated and made our morning !
