March 2024 by Amelia PERRISS
Rude staff! I?m a huge fan of Cafe Nero however this is not my usual store. The barista was so rude towards me. One example is when I walked in the door stayed open and when I got to the counter she said in a highly rude tone ?Go a shut the door? which I did but the rest of my stay as I sat in to have my coffee just felt off.
March 2024 by Heidi
Lovely staff and tasty coffee.
February 2024 by iol558 LL
I got the pistachio drink that was advertised outside the store and it came out looking nothing like what i was expecting.The barista seemed new at the time as she looked confused with what she was doing and took a long time with the drink in general, and finally handed me a green sludge in a cheap plastic cup that looked nothing like the picture, nor was there any distinct taste to the drink and tasted plain and lacklustre. This being my first experience here at this chain has really soured my impression.Inside the store itself seemed clean and atmospheric however i wouldn?t recommend this particular drink atleast.
February 2024 by patricia duncan
I have had to put a complaint in in the past about a really rude female member of staff who still works there.
February 2024 by Pravin Mistry
Went to this Cafe Nero for an afternoon Cappuccino to take away, hardly any queue got served quickly. Customer Service is good and the drink is nice with usual standard you get from a Cafe Nero. The seating arrangement is very good for the size of cafe, mixture of chairs and sofa seating with small and large tables. Ideal place to work on a laptop or do work. Nicely located in the high street and near the County Square Shopping Centre.Vegetarian options: Vegetarian and Vegan options available, otherwise you can ask the staff.Dietary restrictions: Best to ask the staff for specific requirements.Parking: There is street parking around Ashford Town Centre, if you don't want to pay then Elwick Place Car Park next to Ashford Picturehouse is free after 3pm. Before then charges apply, via pay and display or app.Kid-friendliness: It's fine for KidsWheelchair accessibility: Easy wheelchair access
December 2023 by David Bannerman
Quick pleasant service Excellent flat white. Tasty cookie. Warm and comfortable
December 2023 by D Durant
Like the place , but should not let dogs in . Noisy things , sitting on their owners laps close to table
November 2023 by Pauline Schuring
I always always have a cafe nero coffee wherever I am as love the quirky style, comfortable arm chairs and not forgetting the coffee.We walked in about 430pm the waitress so so miserable and unwelcoming, the coffees were dire weak, cold and milky not what we normally get, plus because I had a rewards app she only gave me one stamp. Because of how we felt we will not visit this Cafe Nero again
November 2023 by pjs1503
Awful customer service, no smile not welcoming. Coffee dire weak, cold and milky. Only gave me one stamp as had rewards app. Normally I love cafe nero but will never visit this one again. Avoid
October 2023 by Andreas Osmani
Finding a parking spot there is a really nightmare otherwise the café is
October 2023 by Talha Mehar
An extraordinarily rude waitress this morning (21st September).
August 2023 by Richard Beck
Probably the best High Street Coffee Chain
August 2023 by Katie
I use this place quite a bit, my go to for sure, sometimes service can be a bit of a drawback, not very friendly/happy (it seems, or maybe it's just how it seems?????) but the drinks are always nice.Today was a lovely service, I've not seen this barista woman there before but she was so nice!! I hope to be served by them again next time I make a trip there, left with great coffee and a smile. Brightened my day for sure. Thank you!!
August 2023 by Amélie
The best servant we ever experienced! We were making a camping tour and it was a nice spot to get warm and dry again.
June 2023 by Paul Holloway
My intention was to post a photo of my stunning Pistachio Iced Latte, but it was too nice and I forgot. Instead here's one of it nearly finished. Nice calm atmosphere, great service, clean! What's not to like.
