Banks in Ashford, Kent

“I've had the pleasure of holding an account and visiting this branch for over 30 years, I cant speak highly enough of the friendly, helpful and professional manor in which they conduct themselves, never once have I had any issues. 11/10 Thank you NatWest.”

“My husband and I had an appointment at the bank today in Ashford.
On entering the bank 2 members of staff who actually remember us by name greeted us.Then we were met by the young man with whom we had the appointment.
He was so helpful and sorted what we went to do and more besides.
He was very thorough and explained everything. Excellent thsnkyou”

“My mum and I popped in a couple of weeks ago and Becky helped us. She was so so helpful, informative and attentive. She was very patient and explained everything carefully when we were not quite sure. An absolute asset to the team! Thanks Becky X”

“Always Friendly and accommodating and remember a face . Someone is always there to greet you unlike another bank where you go in and stuck in a machine. Well Done Nationwide”

“Recently refurbished and looking modern. They have three contactless cash machines inside so you can do most of your banking through those. When you do need to talk to a human there are plenty of friendly faces to assist you. ”

“Went out of their way for me this morning as the opening times had changed to 930 during covid , and the lady who just started working there paid in the cheque for me before opening times. Thank you so much.”

“I have nothing but complementary words for Handelsbanken and all the staff at Ashford. I have dealt with the Ashford branch for over 4 years and cannot fault the levels of service we have received for both my personal and my business accounts. It is so refreshing to speak to a member of the team who knows who you are, as opposed to just a number. To be able to access the levels of service that we have received makes our working lives so much easier and for that alone I cannot recommend them highly enough.”

“I'm so grateful for the wonderful staff at HSBC Ashford branch. Claire has helped me a number of times over the 5 years I've been living in Ashford. From consolidating my debts to make them more affordable to helping me finance my first motorcycle!Recently though, I popped in to ask for help moving funds to buy my first property and had the lovely Claire and new staff member Joel help me out. What a happy and helpful team. Highly recommend and hope to be using this HSBC branch for many years to come. Thank you Claire and Joel!!!”

“I came in today at 4 as I needed help fixing my online banking, a lovely young man named Paul served me,he was extremely polite and very helpful while keeping a smile on his face !”

“With many Barclays Bank branches having been closed down, we are left with either on-line, telephone or using the app to take care of our banking requirements. These methods are fine for people who feel safe or comfortable with using those methods, however, this can be quite daunting for many people given the ever increasing risk and rise of on-line and telephone fraud or simply do not understand modern technology.What happens if you need to pay some cash into your account? well, you have to drive to the nearest banking branch, this is time consuming and I feel unacceptable especially if you are elderly and have difficulty getting around like my 80yr old mother who had received some money and didn't want to keep it in the house.We took a trip to Barclays Bank in Ashford as this is the closest branch, 25 minute drive both ways and £3.30 parking charge, now it appears that the customer is now spending their own money in order to save the bank money, not really acceptable in my opinion but no other option that I am aware of.This review would have been only 2 stars if it hadn't been for the lovely lady at the Ashford branch who overheard what I can only describe as a rude little man telling my mother that she needed to use the self service paying in machine as he was busy apparently doing from what I could see as doing "nothing", she took control in a very nice way and paid the money in using the machine and gave us a quick demonstration at the same time.What a lovely, friendly and helpful lady, only wish I had remembered to ask her name.So as I have stated this would have been a 2 star rating, however I bumped up to 4 stars purely because of the incredibly helpful staff member who actually cared about an elderly lady who was putting her money into Barclays Bank!”