March 2024 by Adam W
Used them last year for a trip of a lifetime and the staff were fantastic, didn't need to look at any other travel agents this time as we knew the best customer service was with Hays in Ryde.Thank you so much Alexis for your continued outstanding customer service and look forward to yet another trip of a life time.Sorry had to update the review sadly Alexis has left. Since her leaving we've had several problems with holidays but even worse her replacement Carol we found to be very rude and condescending. Having travelled with them to Borneo, Kenya, Portugal plus a cruise and about to head to Iceland this week be our last booking with them. Its a shame that 1 person can completely flip the experience we had.
February 2024 by Mark Taylor
They are really good and very helpful Ooh and Kiaa is your girl for anything.
January 2024 by Jakki Thorn
Excellent customer service today ,Lovely friendly staff such a lovely team ?
September 2023 by Alan Southwell
My wife and I are regular travellers, travelling throughout the world, Bali, Dubai , Singapore etc. We normally travel business class and enjoy the premium service. We had a small window to have a holiday and explained our ?wish list? to Chris. He listened and forwarded us a choice of 6 destinations with different combinations. After very careful consideration we decided to choose Agios Nikalaos Crete and purchase an Easy Jet package. Not knowing what to expect. Before our holiday Chris did all the paperwork, there was nothing for us to do! The flight was approximately 3.5 hrs not a problem, private transport was there waiting and the hotel was better than we had hoped. Great sea views ideal location. Our departure was just as good. We cannot express our delight of the service Chris gave us. His choice was so accurate that we still cannot believe it. We had a great time and will certainly return to Hays travel in Ryde for our next trip.
December 2022 by Mandy Harbour
So helpful and knowledgeable, went above and beyond to help me find the right holiday, thank you
November 2022 by Steve Parsloe
Very helpful and approachable staff
April 2022 by Gem Gallagher
Lovely staff very professional and helpful. No question too stupid
February 2022 by Lisa Hornbuckle
Always polite
September 2021 by Karlene Ratcliffe
Very helpful.
May 2021 by Karlene Ratcliffe (Kzooiow-Fry)
Very helpful.
September 2020 by Adam Ward
Used them last year for a trip of a lifetime and the staff were fantastic, didn't need to look at any other travel agents this time as we knew the best customer service was with Hays in Ryde.Thank you so much Alexis for your continued outstanding customer service and look forward to yet another trip of a life time.
September 2020 by Linda Sinfield
Great staff very friendly and helpful
February 2020 by Jason Anthony Cox
We were due to book a holiday to Fuerteventura.
When asked what travel documents we had , we said that I had a passport and my wife had an EU ID Card.
The Manager then told us that Ryanair did not except this and my wife would have to return to her home country in order to travel to Fueteventura.
When arriving home I decided to call Ryanair and the Spanish Consultant to ask if this was the case, they both told me that my wife?s ID was absolutely fine to travel with.
I called Hays Travel and told them this, but the manager said she would not continue with the booking as she did not want to go against Head Office Policy.
We still wanted a holiday, so I rang Hays Travel Fareham and was told that all our documents were fine for travel, the staff at Fareham went out of their way to find us a break, but unfortunately we did not book as our experience with Hays Travel Ryde had ruined our thought of a holiday with the company.
