March 2024 by Tom Baker
Sad to see some poor reviews. I?ve used Agni many time over last 6 years and they are extremely good. Using them again in June.
September 2023 by Taulant LAMI
Super service ! Navré de lire des commentaires négatifs, je peux comprendre mais me concernant tout c?est très bien passé ! Excellent suivi du début jusqu?à la fin, la maison Il Giulione correspondait parfaitement et tout était parfait !! Merci encore !
September 2023 by Assad K.
Booking process is easy & secure. You will receive a receipt for the deposit paid and also a summary of the rules, nearby locations and a trip planner.However, we had to pay a high deposit, EVEN THOUGH our average age was OVER the limit set by this company.After our checkout, part of the deposit was simply confiscated without giving any reasons. Only when we asked were we told that we had apparently not cleaned the villa. But that's a lie, because we cleaned the villa very well. Only after a complaint and a 2-week wait was the missing deposit refunded.
August 2023 by Paradise Pure
I'm in a villa that they manage, in Lanzarote, aunts. The villa is called Villa Casita Cinco, which is not in a position to pay ?1,200. I have been fighting with them and with the administration called Beatriz and I have not received a response or solutions. I am currently in this town, and I have filed a complaint with the Tourism Department, since they have not wanted to provide solutions. It's been 6 days out of 10, even the nerves I got from feeling so bad that they even treated me in an ambulance, and obviously I ask for the claims form and they also don't know how to tell me who I should ask for it from. They know who I am, I await their response.
July 2023 by Shona Sinclair
Do not use. Con artists. Took the remainder of our holiday balance despite us cancelling our villa and now not responding to emails. Seeking legal action against them.
February 2023 by Louise Haws
Fantastic beach, walking, restaurant, all lovely.Agni Travel are the best. Helpful in every way, quick to respond and generally fab all around.
January 2023 by Tamara E
Agni was a subcontractor to the agency I booked through. Didn't even know who they were until my holiday was underway. Terrible customer service. If you have issues, all they will do is cut-and-paste their Ts&Cs and take no responsibility for anything. Oh, and then they will call you a liar. AND they KNOWINGLY REPRESENT SUB PAR PROPERTIES and do NOTHING about it. I will go out of my way to make sure I NEVER have to deal with this company EVER again.
December 2022 by Emily Hunter
Booked a villa in Greece which was unsafe for our family to stay in for numerous reasons. Nothing like what was advertised, Agni Travel refused to listen to anything we raised or try to resolve any problems. We had to move out after the second night. Terrible villa, and even worse customer service
November 2022 by Ashley Davenport
We booked an Agni Travel villa in Lanzarote through Vrbo.When we arrived the villa was dirty and poorly maintained. We have asked to leave the villa early and to be refunded for our unused stay.We are awaiting a response and will keep this review updated.
November 2022 by ruth mellor
Booked a villa in Cyprus, happy with service till we arrived. The villa owner was on site, we had numerous issues which we raised with her at the time and submitted a complaint when we got back Agni travel sent standard response of hope it didn't spoilt your holiday and hope you use us again! Villa was poorly equipped, lacked sun loungers, and had major chlorine issues with the pool. We will never book through this company again as they clearly don't inspect the properties they market and don't offer any customer service.
November 2022 by Dale Turner
We booked with Agni Travel direct after finding they were the most competitively priced after an extensive search. The customer service from the start was exceptional. Access to the holiday portal was great and really easy to use. They recommend a local car hire company in Cyprus who were excellent and beat all the other car hire companies prices. We stayed at Villa Evelina in Neo Chorio Cyprus. It?s was a dream come true. The most perfect location in the mountains with amazing views and the local town of latchi was perfect- not ruined by tourism. The water sports and beach front was fabulous. Agni Travel we?re great throughout our stay always on hand to assist. This was the perfect escape and we?ll definitely use them again. Thank you.
November 2022 by Claire Robinson
Do not use this company they are absolute sharks. We booked in Jan 2020 for a villa which was cancelled due to Covid. They wouldn't issue a refund but did give a credit note which we didn't realise had a use by date on it. Any correspondence from them was fairly rude and personal. I was told 'You booked this accommodation when COVID was already a known event.' which I pointed out wasn't the case in January 2020. Looking at other reviews Agni are no longer ABTA members and they have made changes to their T&C's. There is now a section making it very difficult for you to use chargeback on your credit card.
November 2022 by Petra Hammond
We booked a villa through Booking.com last November for Corfu. Have subsequently booked our flights for July. The Villa 'owners' sent us a message last night saying the villa was no longer available for rental and we needed to cancel our booking. Haven't replied to messages since. The Villa IS still available on Booking.com, under a new listing and £1,800 more expensive for the same week than we booked. Have complained direct to booking.com
November 2022 by 13 Jarvis
Don?t book with Agni travel. They took our money with promises that we?d be able to move dates if restricted by Covid. They lied, we lost our money. The customer service is rubbish and dismissive. There are so many good companies, you don?t need to use this one.
November 2022 by Lynette Hollick
We booked through AGNI travel and stayed in a Villa in Puerto Calero Lanzarote In May/June this year (2022).The standard of the property's repair maintenance and equipment was not acceptable and unsafe. Old, stained mattresses, ill-fitting mattresses, torn and dirty settee, no light bulbs, insufficient crockery glasses and dirty cutlery, broken and potentially dangerous iron. These things should be seen by the person who is delegated by AGNI to be responsible for ensuring the property is fit and safe for guests. However, all of these deficits were present before our arrival, and we now notice that as far back 2019 reviews were saying similar things. The Plaque at the Villa entrance says the company AGNI is in ABTA but they are not. When we wrote a complaint and asked for compensation for the discomfort and embarrassment (I had booked for other members of the family too) we had suffered we were accused of blackmail. Avoid this property and company AGNI at all costs.
