June 2023 by Mark Evans
Friendly, caring and attentive staff. A pleasure to visit this branch, everyone from the branch manager through to the customer advisers are friendly and smiling. The branch never really has a long wait time and coupled with the self-service machines, it is very easy to do business with Nationwide Building Society in Newport, Isle of Wight. There is free WiFi and seating too, ensuring a comfortable visit.Overall always satisfied with the service here and would recommend this branch to others, thank you to all.
June 2023 by M R
Closed all my accounts here today after over 40 years a member. No £100 for me so obviously I'm not the type of customer they value. Pity as the staff are great ,the company, looking at Trustpilot 1.4stars will rightly be in trouble
February 2022 by Ross Taylor
Very helpful staff, always very accommodating and often remember you by name as you walk through the door. Great service.Used them as a building society for over 20yrs now and they have always been a great company to deal with at multiple branches too.
November 2021 by linda johnson
Excellent service in arranging Lasting Power of Attorney - made straightforward and clear.
August 2021 by becka blach
My son is 12 and is on the autistic spectrum. He wanted a debit card to pay his own bills. We called up Newport branch who we have been with for many years and spoke to a lovely lady called katherine. She talked us through popping in and what we needed and then when we went in she made a real effort to treat my son like a grown up. He came out beaming. The actual appt was over the phone and she called his number which was a huge deal for him, talked him through security and why, went through everything including how to spot a scam and what to do or not do. Literally I wish I'd had the support growing up that she provided. Rather than " here is a card, don't screw it up".This has always been my branch but we're moving a long way away. They have always been helpful even if iv gotten in a pickle.Can't rate them highly enough and thanks to Katherine for making my boys step into adulthood a real treat and very special.Amazing job Nationwide Newport.
August 2021 by Simon Hart
Friendly staff always very helpful. Never have to wait very long too speak to one of the team
August 2021 by paul lewis
Outstanding service and they even asked the name of my dog - THANK YOU
September 2020 by Sue D
Very kind and helpful staff, when my dad died the staff were very kind and respectful.we really appreciate professionalism every time we need help. keep it up!. well done.
May 2019 by Darth nihilus
Changing my review as, encountered twice now a very rude member of staff, Denise the older blonde in the bank, why work in a bank if your not a people person? She's ruined my experience with this bank, I'll do my best not to go inside the bank now, to avoid her!!!
January 2019 by Paul Dyer
Very Helpful and Honest! It is nice to speak to an actual person and have a helpful conversation.
