February 2024 by Clive Knight
Good choice, advice, and value.Will use again
February 2024 by Stuarr Ward
Knowledge of brands very good staff kind and helpful
December 2022 by Janine Rix
Fantastic service as always....wouldn't go anywhere else. Thank you so much, highly recommended.
November 2022 by Nhung Nguyen
The staffs are so helpful and price is unbelievably reasonable. I'm gutted I didn't use them before.
May 2022 by Mariana Cowley
I just wanted to pass on my thanks to the team and the fitter, Josh, for the great job done to replace the coir mat destroyed by our 2 puppies in our hall.We were delighted (and amazed!) that you still had the karndean vKP40 American oak in stock after our initial order in March 2013 and Josh has done a fantastic job fitting it. He was very polite, hardworking and great with 2 Labrador puppies!Highly recommended!
May 2022 by Amy French
Excellent service, excellent value, fitters were fantastic very happy thankyou .
April 2022 by Ms S Wright
Carpet Mills have just done our hall & study with Amtico hard-flooring and new carpets to the dining-room; sitting-room and hall-stairs-landing - all the work was carried out very professionally and we are absolutely delighted with how it all looks. Dave and his team are excellent and I have already recommended Carpet Mills to several colleagues and friends.
February 2022 by chris chalkley
Dave and the guys at Welwyn Carpet mills will always look after you, they are cheaper than the big chain carpet stores in town and stock a lot of carpet so there's less waiting.
September 2021 by john williams
Decent selection of carpets, good prices, prompt service. Recommended.
March 2021 by cathy dunn
Thank you so much for making my shopping experience for vinyl flooring and carpet so painless. I received excellent customer service from start to finish; I had my whole flat measured accurately and Dave who came to fit the vinyl was skilful and professional. I am really happy with the results. I will certainly return for the carpet at some point soon. I will be recommending you to my friends.
March 2021 by Danny Hardy
We are a young family of 4. I initially chose these guys as really like to support local. Everything seemed good with our chat the guys came over priced up. Was pretty happy with everything was even happy with the installation. But unfortunately there is a big but. We asked the guys in consultation about how these carpets will wear they had advised that we would do well to go for a cheaper carpet and more expensive underlay in hallway and stairs and then a more expensive carpet with a cheaper underlay in our bedroom. I did say to the guy at the time that we really need not to be wasting money here and he assured us as a family we was going to be okay. So 2 months in the carpet in the bedroom really hasn't worn well we had comments from a few people so we thought we'd get the guys out to assess. The initial guy said he agreed that it hasn't worn well and he has seen it with this brand before. So we thought great no hassle they will get us sorted in no time. Well 6 months later pretty much slammed the door in my face. Turnt out to be quite rude and arrogant and lacked understanding and also pretty much called my wife a liar. As he denied that he had made a comment about this happening in the past. My opinion of a solid business that deserves trade. Is all in the customer service. Please dont waste your money here they don't deserve your money. If they had sorted us out the would have had so much more business being thrown there way. As we have 2 more bedrooms and a lounge that all need doing plus we know so many people buying new homes. Really is such a shame.
March 2021 by Carol Hopkins
Thank you to the staff at Welwyn Carpet Mills for the useful advice you gave me when I popped in to buy a new carpet. I ended up picking an off cut which had 60% off the marked price. The staff were happy to store the carpet until the decoration of the bedroom was completed. I used their fitter who was very polite and helpful. I will certainly use Welwyn Carpet Mills again and found all the staff helpful and polite. The carpet I purchased was extremely good value for money and will last a long time. Thank you again.
March 2021 by Laura Wells
Tried to pop in at 5pm whilst out shopping, as opening times state open until 5.30, only to be met by a very rude man who claimed he was turning the lights off and "can't you see I'm closing" and "I've been open all day, why didn't you come earlier". I suggest you update your advertised opening hours than be rude to well meaning visitors! Won't be going back there even when they do reopen (shame as we have 200sq metres to floor)!! Merry Christmas indeed.
September 2020 by Vivienne Cardell-Williams
My husband and I searched many carpet suppliers in the area & none impressed us as much as Rob & Dave in Carpet Mill.Very friendly, can do attitude, nothing was too much trouble. We searched for a burgundy carpet for our stairs and landing & Dave was exhaustingly helpful. Clear precise information, honest and positive. We found exactly what we wanted, appointment for measurements and fitting as we requested. So good to walk out of a shop feeling delighted with the product and the service.
July 2016 by Suzanne D.
Do not use this company unless you want to be ripped off. I was charged for a fitting that was not completed. They said I did not cancel within 24 hours before the job and that there was a leak behind my toilet.. I didn't need to cancel as there was no leak until the engineer turned up to do the job. It was clear he wasn't confident to do this job but turned it around to being my problem.. Rip off merchants that take advantage of doing business with ladies.. Not Happy
