January 2024 by Lee S.
Good experience. Great helping staff
January 2024 by Mike H
This Welwyn Garden City delivery office offers a commendable customer-facing counter with excellent extended hours, making it convenient for those with busy schedules.However, it's disappointing that customers can't utilize designated spaces due to staff occupying them, including parking in disabled spaces without displaying blue badges. Improved parking management would enhance the overall customer experience.
December 2023 by Marina Mossey
Lovely people and lots of letters.
December 2023 by Andy Morgan
What's the point of having Royal Mail, if they cannot deliver items, I've been waiting 7 days for something that was sent 1st class on 14th November, service is abysmal. I've had one delivery in two weeks. Service never gets better just worse
November 2023 by Peter Harris
Friendly staff. Caution ?? Limited parking spaces as most taken up by residents living in the flats opposite!Ridiculous! ?
November 2023 by Tracy Smith
I have received post once in the last two weeks, 24 letters for both my husband and myself. We are still waiting for a letter regarding a close family member who has passed away and it has not arrived, having been posted last Monday, your opening hours are ludicrous, what is going on?
November 2023 by Joe Macpherson
KP 21 TZO nearly drove into me coming out of gresley close today and was on her phone bold as brass (clasped between both hands over steering wheel texting) didn't even seem bothered either.
October 2023 by Ian Burrows
1st class man behind the counter took my phone clicked on the qr code job done
August 2023 by Simon Harding
Google maps said it was open but when I got here I found the hours had changed (yet again)
July 2023 by Anja Ullmann
Closes way to soon! No chance of collecting any parcels
June 2023 by c w
How is anyone who works supposed to get their parcels and letters when it?s opening times are ridiculous. Not all of us have no commitments and can just stroll in whenever. Doesn?t help the actual royal mail website says normal hours still so already had one wasted journey for them to be closed since 2pm what a joke!
June 2023 by Gregor Marshall
Great service, always friendly counter staff
April 2023 by One Love
Despite what is going on staff are very friendly and helpful. I missed my parcel and was travelling the same day , I headed down to the delivery office to try to collect but the parcel was still with the postman and the office was going to close at 2 meaning I wouldn?t be able to collect my parcel . The lovely lady at the counter made a few phone calls and got the postman to come back to my house so I could get my medication before I travelled away. That is the true meaning of going above and Beyond ?? Well done
April 2023 by Queen
The blonde woman in the front counter went the extra mile to find my items.
March 2023 by Ali Pollard
I have been using this Royal Mail Delivery Office for years now. Friendly, efficient staff who provide a 1st class service. Thank you!
