December 2023 by M
This is the worst Morrisons with the worst members of staff. The shelves are never stacked, it takes forever to get someone to come over to you on the cheese counter and when they do, not even a hello, they just stare at you until you say what you want! The staff they do have are dire and there are barely any tills open. Self checkouts are so useless it is unbelievable. Will try and make you pay for bags if you bring in your own Morrisons ones so be careful!
December 2023 by mark smyth
This appears to be the worst run, messy filling station!All waste bins are always full, never any paper towels or gloves, the recycling centre is closed and a mess! At least Morrisons you are consistent....
December 2023 by Julie Hunter
14th December - still freezing cold in store!! Been like it well over a week. Staff unhappy and cold through to there bones.I could not do my shopping the customer experience was awful and I'm sure the elderly will be pretty upset and shop else where like myself this week!
December 2023 by Joseph Sebastian
The store is well-organized, making it easy to find what I needed. The produce section was a highlight, offering a wide variety of fresh fruits and vegetables, which appeared to be very well-maintained.The staff members were friendly and helpful. When I couldn't locate an item, a staff member promptly assisted me, demonstrating their commitment to customer service. The checkout process was smooth, and the cashiers were courteous, adding to the overall positive experience.The reason for the 4-star rating and not 5 is due to the parking situation. Although there's ample parking, during peak hours it can get quite congested, and I found it a bit challenging to find a spot. Also, while the store is generally clean, some areas like the corners and less frequented aisles could use more attention.Overall, my shopping experience at Morrisons in Welwyn Garden City was very good, and I would recommend it to anyone looking for quality groceries and a friendly shopping environment. Their commitment to fresh produce and customer service is commendable, and I will definitely be returning for my future grocery needs.
December 2023 by Jon Nelson
Popped in today served by a lovely lady named Caroline and another lovely lady who?s name I sadly didn?t get - food was nice and having had previous poor experience got to say the girls on shift today were spot onEdit - went back today as was told of half price dinner and everyone loves a bargain -only to be night and day difference I did not get the name of the very unhelpful and rather unfriendly lady today but as much as Caroline?s service and attitude made us want to return the server today has done the reverse - so maybe staff need some sort of continuity as to how to deal and treat customers and I get it?s just a Morrisons cafe and not the ritz but point is it?s my hard earned money I?m spending ? just now I?ll be spending elsewhere
November 2023 by Edward Palladino
Great produce. We'll stocked. Some staff could look happier. I known its a boring job, but!!!!
November 2023 by Irene Lovelock
Went to cafe breakfast ok, tea week. Need someone to clean tables all sticky and dirty. Or have something for customers to clean.
November 2023 by Nicola Clancy
Richard, the manager, was so kind and helpful when I was desperately looking for sweets for the trick or treaters on Halloween. Brilliant customer service ?. The visiting kids left very happy with their Haribos ?????!!
November 2023 by Ash
Sandwiches and hot food counters are rarely stocked for lunchtime. Staff are miserable and barely ever at hand in the self check out areas to assist with check out issues. Charities and energy providers are usually at the entrance preying on the elderly. Always a painful experience to come here.
October 2023 by Psylenoz
Not my regular supermarket. Often shop here on occasions and always enjoy shopping here more than other supermarkets. It has a nice warm comfortable and inviting feel. Their pasties and pastas are awesome. Not to mention slot of their own branded foods. The cafe is a real disappointment. The food is low quality, the way it's cooked too. I guess not all supermarket cafes can thrive but at least offer us quality like you have in store.
October 2023 by Yas
We were charged twice on debit card at WGC shop last week and double amount of shopping were already deducted from our bank, we went to the customer service. She refused to refund and called the store manager called Richard (customer service didn't even know his surname). I didn't think that was right so I asked if I could record conversation, then Richard lost temper and run away(???) The customer service then aggressively told us that they can't help us. They kept saying that it was not their fault but we are the ones lost money which is still not refunded.
October 2023 by Robert Holman
This store is without doubt the worst Morrisons store I have ever visited. The staff are miserable and even tell you that they hate working there. Perhaps Morrisons should take a serious look at their employment policy as well as their training programme. Get your senior management to visit this store, and you will see the chaos that goes on around you.
October 2023 by Marian Bonelli
Popped in today to get just a few itemsWell stocked store, clean and tidy, staff very helpful.
October 2023 by Nick Porter
Good supermarket in Welwyn Garden City, lots of good fresh produce and a deli,bakery etc unlike some other well known supermarkets, easy parking and a petrol station on site
October 2023 by Mr Lee
Great staff shame about the till which always causes issues if you need to not go with a set menu item
