December 2023 by Anthony O'Brien
Brought over £100 in change and not willing to assisted by counter staff very frustrating had to go and use coin sorter at Sainsbury's and that's another story
October 2023 by Pierre Barroux
I simply cannot understand how there are so much bad reviews of this place.Everything is simply perfect. I came two times. The people are lovely, they are truly here for you and help you, and I would like to say thank you again.And if you don't know how much they are nice and here for you, I don't post reviews on Google map anymore to not make a public map of where I go. But these results are simply untrue of how wonderful everyone here is. Thank you
November 2022 by Maggie
Online part has a bug. You can get support only on mobile part - not on desktop. I received support 6h after I asked for it and obviously wasn't around! So now I am in queue again.In parallel, trying telephone banking - currently in the queue for 45mins!Considering visiting branch but apparently full services branches are not exactly available! Instead they have digital ones that are basically providing you a computer and somebody advises you how to use it.I can't understand how can this be legal?
August 2022 by abby Tohanz
terrible service. Waited over 1 1/2 hour for assistance. No assistance received and now want to close account but still cannot get help!. Not happy
August 2022 by Robert Martell
6 hour day, talk about an easy life. Pathetic hours for people who do a days work and need to get in the bank.
May 2022 by j sadler
So now only open 9:30 to 15:30 Mon to Fri making it completely useless to me or anyone else with a day job.
March 2022 by Aida F
The staff is doing their best,never had any bad experience.But it?s the policy of doing everything on line that drives me mad.The whole process is way too dependent on technology and that doesn?t make it easier.Not for my generation anyway.
September 2021 by Tony James
When I have a problem I phone no one speaks English its stressful I still have problems
July 2021 by Felicia Zubair
Very helpful staff, well organised and ready to help! Thank you
July 2021 by Ian King
Awful service, been waiting over an hour for hsbc to answer the phone.Avoid!
September 2020 by A Mcgregor
Went here on the weekend to pay in a cheque, the guy behind the counter told me I had to use the machine to pay in..... apparently now everything has to be done by machine... so not to sure why he was there!Asked him how to do this and he said it?s simple... nothing more..... a lady came out in the end and helped me.Considering the guy was doing nothing not sure why he couldn?t help!!He will be the one moaning when they say they don?t need him anymore because the machines do it all.What?s wrong with a bit of customer service!
September 2020 by John Kay
I have banked here for 20 years and always had good helpful and polite service. Some bank policies are getting rediculous but that can not be blamed on the staff at the branches.
July 2020 by Carol Chuck
Dreadful...not only at this Branch but Enfield too! Don?t deserve even a ONE star!!
July 2020 by Jordan Andreev
Very nice
August 2019 by Ben B
Made me wait 15 minutes just to tell me I need to book an appointment. I was able to do the same process at Nationwide and it took 5 minutes. They don't value their customers, so I don't value them. I'm emptying my account with them and won't bother to continue spending on their credit cards. Disappointed as per usual by HSBC.
