October 2023 by Michelle Bird
I visited the shop to purchase an 18th birthday gift. Nicola who served us was extremely attentive and knowledgeable on the product we were looking at. Nicola also followed up with an email to ask if were happy with the service or required further assistance. Definitely recommend Goldsmiths.
October 2023 by Paul Stokes
had to get a link taken out of my new watch which id bought online from goldsmiths. .The lady in showroom was very efficient and polite and also had a nice cup of coffee brought to me while I waited , couldn't have been better looked after , excellent service .
October 2023 by Ian Foot
Excellent service from start to finish. Super fast repair and exceptional customer service. Highly recommend.
August 2023 by Ellis Buttrey
We had an excellent visit choosing our wedding rings at Goldsmiths recently. The team were so helpful and friendly.The choice of bands and rings was brilliant with something for every budget. After trying on a few styles, I chose and ordered a beautiful ring that arrived less than 48 hours later into store to collect. I am so happy with it and cannot wait to wear it. I would highly recommend Goldsmiths for wedding ring browsing and shopping.
June 2023 by Donna
Had such an amazing experience at Goldsmith?s at Welwyn Garden City. Angela was ace at getting me the jewellery that was not originally in stock at the branch. When I called to check if it had arrived, she was patient and helpful and also resourceful.Then when I went to collect it, I was served by Nicola who was absolutely lovely and treated me as though I was the most important customer spending zillions on jewels. I could have stayed there for ages but I would have been a pauper by the end.The final touches of thoughtfulness to seal earrings in the event that the gifts weren?t liked and the beautiful boxes and bags just made the experience one of my best in retail. Thank you ladies and keep up the good work.
June 2023 by Alvin Mills
Rare that I leave a review after a shopping trip but had a wonderful experience today when searching for a graduation watch. Jake was great help and gave solid recommendations on a watch that complimented my style and budget. Will be back for sure!
June 2023 by Paul Godfrey
I rang to enquire about some watches I?d seen online I spoke to Jake who said he would check & order them then rang when they arrived, went to try on Jake was at lunch but promptly came out from office to serve me which was very kind, I tried watches and eventually after Jake?s help selected one that was already in the shop, (more expensive)?promptly adjusted for fit & I?m exremly happy with the watch & Jake?s professional & friendly service, he?s a credit to the company? Dawn Godfrey
June 2023 by Emma Ferguson
Had a great experience buying some jewellery this week. Jake was very helpful, I?ve made a few purchases here and will continue to go back, thank you
June 2023 by Helen Drury
Jake was so professional in helping me choose my watch and made the experience a very special one!
May 2023 by Nasser Khan
Fantastic service from Jake who spent ages with us selecting a watch for my wife.He even came in on his day off so we could pick it up on a convenient day.Top notch. We will come again!
April 2023 by michael hall
i had a ring repaired.what a fantastic job they made of it.the staff were pleasant and very helpful.i will use them again
February 2023 by Bernadette Mc Donnell
I was served by the lovely Sam today who helped me choose jewellery to replace items that were stolen during a burglary at my home on the 21st of January 2023 by 4 men. Sam showed empathy, kindness and patience.
November 2022 by Ken Ward
The in-store sales assistant (Nicola) was great at helping me understand the type of ring to consider for the gesture I was looking to make to my partner. She was very knowledgeable of the the various ring metal and style types and there was a good range of rings to view in store.
October 2022 by Jo C
Went in to WGC to collect my order of a Gucci necklace, was waiting at the counter and was ignored by the lady, it was just me and another customer who was looking at stuff elsewhere. Eventually I said a polite ?hi? to which I received a cold response of ?I?m serving this customer? and pointed to the other lady across the shop. I stood for a while, partly embarrassed and uncomfortable and then just walked out. There was no ?hello, I?m sorry I?m just serving and I will be with you shortly? just a cold and very rude response. Even a hello back would?ve been nice. I returned back later and Sam the member of staff who had ordered the necklace for me was there. She greeted me with a smile and was so so friendly, helpful, and just very kind. She asked me to take a seat, offered me a drink. She remembered it was a present and gift wrapped it for me. Sam is a wonderful sales assistant and made up the poor and rude experience I had. Thank you Sam I would give you 5 STARS!!!!
October 2022 by Yani C
Went in to WGC to collect my order of a Gucci necklace, was waiting at the counter and was ignored by the lady, it was just me and another customer who was looking at stuff elsewhere. Eventually I said a polite ?hi? to which I received a cold response of ?I?m serving this customer? and pointed to the other lady across the shop. I stood for a while, partly embarrassed and uncomfortable and then just walked out. There was no ?hello, I?m sorry I?m just serving and I will be with you shortly? just a cold and very rude response. Even a hello back would?ve been nice. I returned back later and Sam the member of staff who had ordered the necklace for me was there. She greeted me with a smile and was so so friendly, helpful, and just very kind. She asked me to take a seat, offered me a drink. She remembered it was a present and gift wrapped it for me. Sam is a wonderful sales assistant and made up the poor and rude experience I had. Thank you Sam I would give you 5 STARS!!!!
