June 2025 by Nani chowdary Lella
I visited the store on 30th may. Farzana who guided me was very friendly and polite. And done my work very fast.
March 2025 by kranthi kumar Korada
Simply scam.....
They don't know what they are saying..blame it on tech. I got a different bill from what I have been told and when i have asked about this they lied straight into my face. I contacted ee online they said go to the store and store asked to contact ee.
February 2025 by Daybed4448
EE website is incorrect! This outlet does not do same day battery replacement! Had to wait half an hour to speak to a member of staff only to be told it's not possible lol
September 2024 by sai ram
Need to increase the staff in the store , waiting for longer time to see the collegue , the staff in the store are taking longer hours to take the contracts , better to go other stores instead of Welwyn
August 2024 by Just Saying
Awful! Disappointed. Lack of knowledge staff and their presence. Waited 10mins for them to discuss something with the manager inside at the back. Been left hanging around to wait for an answer.
Then realised the deal was better online - so pointless visiting the shop. This is why shops are closing, job losses, because EE needs to train their shop floor staff better and to be professional.
July 2024 by Samuel Conway-Folds
Extremely rude, condescending and unhelpful to my grandmother at 83 years of age, laughing at her, basic customer service seemingly too much for the young bucks to handle.
Unable to tell her basic information which would be considered the very minimum of customer service.
Avoid this shop, no customer care, train your staff properly.
February 2024 by Marie Ogbekile
The two Customer service guys on shift on Monday, February 12th 2024 are extremely rascist and disrespectful. I bought a phone on Sunday, February 11th 2024 and the lady that attended to me didn't give me a receipt. I noticed on Monday, February 12th 2024 and called them, explained the situation so they could send the receipt. They refused to send it and were mocking me. I would have gone to their office to get it but its a 2 hour journey.The two of them refused to send the receipt and were mocking my voice and tonation. I really regret going to EE. I wish I had gone into three. I am proud to be African. Rascist fellows...rascist service
February 2024 by Faith Kome
Their customers service is great. Scot was amazing,he did his job with speed and made everyone feel comfortable
February 2024 by Claire Lennon
Pop into the store to renew my broadband as my bill had gone up quiet a bit. Everyone was so friendly and welcoming. The young lady that assisted us today was fantastic. She listened to our concerns and what we really wanted rather than just tryingto sell us a package. I was really impressed with the service she provided as well as the package we now have. Top marks.
December 2023 by Karile Trucilauskaite
Very slow service
December 2023 by Oli
Thank you to Sophie today for her 5* customer service getting me sorted. It was a complex situation but got to the bottom of it and made me very happy with the outcome. She is a credit to your business.
December 2023 by David Lloyd
Service was quick; staff were very helpful and made great efforts to solve a SIM problem - successfully.
October 2023 by Tony Mardlin
Went into store to buy a phone as I'm SIM only ..David the store advisor.explained they don't sell phones .no idea why .but that's wasn't his fault . I explained what I needed the phone for .and he pointed me in the right direction.transferd my data from my old phone .went above and beyond.excellent customer service thank you David .EE need more employees like him
September 2023 by Ann Smith
Absolutely awful. I have been with EE for many years. This is the worst experience I have had in any EE Store.I originally called into see what deals were on offer for mobile phones, as I wanted to reduce my monthly mobile bill.After talking with a rep, he transferred me onto a SIM only deal for the mobile and also transferred the broadband, tv package and landline to a BT deal. He said it would all save me money.Which I thought was all fine.Well it turns out that he had put me on a PAY AS YOU GO landline, which was not explained and has cost me a fortune this month.I called BT. They told me to go back to the store, which I did reluctantly as I had other things I needed to do.Today was a nightmare too. The young lady in the store advised I could change to a 700 Anytime Minutes for the landline but I could only do that if I changed my broadband to BT Halo which would also work out cheaper over a period of time. But when the order was printed out it showed that after 4 months the cost of the broadband would double.She did say it had not shown up on her tablet when she placed the order.I obviously said I didn't want that and she called BT straight away and cancelled it.But then I was asked to sign the contract! Why would I sign something I didn't want.I was advised that the manager would not be in until Wednesday.I am so frustrated. What started off as a visit to try and reduce my monthly mobile phone bill has caused me to be a lot more out of pocket this month plus all the added aggrevation.
August 2023 by Karen Evans
Dreadful. Just told me a price, no choice of phone just what he was offering me. He hadn't asked what I was looking for, needed or what I wanted to pay. Just offered me the dross. Will never go back
