January 2024 by Kat Knight
We met Amin yesterday who talked us through our carpet options, explaining the difference between materials and which ones were cleanable (very important for us!) and gave us a quote that we could think on overnight. We came back the next day and he spoke through everything with us clearly, and sorted our carpet and installation quickly and efficiently!
December 2023 by Sean O'hUaillaigh
Accidentally gave 3 should he 4. Great advice for a house we have outside London.
December 2023 by Melissa Mohun Leal
I?m so disappointed with my experience of carpet right I used them as they?re a well known company to I thought it would be smooth sailing. I had someone come out and measure and show me samples which was great I picked my flooring and a date was booked and I paid. It took ages to get the floor finally fitted and when it did get fitted I had two men who were very nice however not even a month or so later I started to notice problems. The vinyl I ordered which I was told was luxury which in my opinion would be good quality.. it is not it has ripped in multiple places there?s cuts everywhere not only this but it?s not been fitted properly it?s been cut terribly for a well known company I think it?s disgusting. My vinyl is coming up and just looks terrible it?s only been 8 months and already needs replacing. The carpet is lovely however in one of the bedrooms again it?s not been fitted and is coming up. When I contacted Welwyn for advice they sent out the fitter who told me it?s my fault about the cuts and it?s just general wear which is ridiculous the first cut was from pulling out my dinning chair. He then went on the say he could fix where the vinyl is coming up but never did. I felt uncomfortable to bring up the poor fitting and cutting of the vinyl to the person who made the error. I?m very disappointed in carpet right and will be encouraging people to avoid in future.
December 2023 by Nimesh Shah
Amin was fantastic in helping us choose carpet, the knowledge and expertise was exactly what we needed! He was patient and helped us with all queries! Defo recommended!
December 2023 by John Sullivan
Shervin was very helpful giving us guidance on different floor coverings, in fact we made the an order on the day. Thanks again.
November 2023 by Spyros T.
To begin with, I?d like to say a big thank you to the team at the Welwyn Garden City branch, as they do a fantastic job in providing exceptional customer care and always went above and beyond to meet our needs and sort out effectively and efficiently the few minor issues that we encountered. So first and foremost I think most important for a lot of people is the price. After shopping online and also going in to at least 7 different physical stores, both high street chains and local retailers, I can confirm that Carpetright had the best prices. What I mean by that, is that the quality of their products for the same price point was superior to the rest. On top of that they provided the best price for fitting compared to everyone else, which obviously is something to consider as product price can fluctuate but fitting is standard. Continuing on I would say that the whole process from purchase to fitting was quick and in line with the agreed deadlines, with every person we dealt with, being pleasant, helpful and adapting to our needs and around our busy work schedule. Finally my at most compliments go to Mohsen and his team, ?the fitting squad?, who did an impressive job in fitting both the LVT and the carpet with excellent craftsmanship and attention to detail!! If you guys are reading this, thank you personally, what an amazing job!!! ??????Now for the issues we faced. As anyone who had to deal with ?house things? before knows, nothing ever comes without any hurdles. For us a couple of things came up. First was that prior to the fitting, we found out that there was additional prep work needed to our floor, which was a surprise as that was brought up after the initial survey was done. Second one was that once the job was completed, we discovered that we had included in our order some materials, which ended up not being used. That is when thankfully, Amin and Shervin (the store team), did an excellent job in finding a satisfactory solution to rectify the situation quickly, which was very reassuring and made the whole process very smooth and stress free despite those minor issues.To summarise, we had a great experience throughout and would, without a doubt, recommend the service to anyone who?s in the market for flooring/carpet. Especially if you are looking for a competent, efficient and trusted team that focuses on customer satisfaction. On top of that the end result was excellent and we are very happy with our choice and the experience as a whole!!
October 2023 by Julia Madziva
Shervin was fantastic. She gave valuable and useful advice
September 2023 by E ?Ely? Rooney
Hi I came in to day to look at some carpet and met Amin must say he was really helpful and helped us choose a carpet straight away that was right for us would really recommend his service and he was supper helpful and really made us feel comfortable about are decision
July 2023 by D T
I wanted to thank Amin for his outstanding assistance with my purchase and refund. He handled all my inquiries with professionalism and efficiency, making the process smooth and hassle-free. His attentive and patient approach truly made a positive impact, and I am grateful for his exceptional customer service.
July 2023 by Menaha Sutharsan
Amin, the salesperson, is very knowledgeable and helpful. He directed us towards the right options for our house as well as telling us which carpet would suit which area best. Overall great choice of carpets and very friendly service. Highly recommended.
July 2023 by bob farnia
Professional service and friendly advisors with good prices
July 2023 by arman Pou
I recently had the utmost pleasure of working with Mr. Amin at Carpetright in Welwyn Garden City, and I couldn't have been more impressed with the exceptional service and expertise he provided. From start to finish, my experience was smooth, stress-free, and ultimately rewarding.First and foremost, Mr. Amin displayed a genuine passion for his work and a deep understanding of carpets. He took the time to listen attentively to my preferences, needs, and budget, in order to recommend the perfect carpet options for my home. His knowledge and professionalism were evident throughout our entire interaction, and I felt confident in his ability to guide me towards the right choice.Thank you for you help.
July 2023 by arash jooshandeh
I have recently visited carpetright to purchase carpet for my flat renovation and experience with this Amin was outstanding. His professionalism, knowledge, and dedication to customer satisfaction set them apart. I highly recommend this salesperson to anyone in need of carpets, as they will undoubtedly provide an exceptional shopping experience.
July 2023 by Oof ItzEmma
Was all going well, good choice of carpets and fitted when I have arranged. However, fitter broke our light fitting when taking carpets into bedroom and then Carpetright and the fitter both denied responsibility for the damage, leaving us to pay for the repairs. Tried to contact Carpetright to discuss and heard nothing. Very, very poor service. Avoid!
May 2023 by Jenny Francis
Excellent service from Ammin in WGC