September 2025 by MadalinPro
I bought some fragrances, and I?m glad they weren?t fake
February 2025 by E Nej
Hannah and Kelly absolutely fantastic service very polite! Will be back again
February 2025 by Roselinda Nkemdirim
Nice and pleasant place
January 2025 by Lee Smith
Got my girlfriend a nice gift set, with help from Hannah, she was over the moon with it. Thank you again!!!
November 2024 by Victoria
I had a terrible experience at The Fragrance Shop. I was looking to buy a Christmas gift and asked two blonde ladies (who appeared to be members of management) for help. Unfortunately, they were completely unhelpful. Rather than assisting me, they seemed more interested in their own conversation, making me feel like I was disturbing them. They didn?t provide any useful information, weren?t friendly, and gave no indication that they cared about doing their jobs. Very disappointing customer service. I won?t be returning.
August 2024 by Katherine Foley
Served today by Chanel who couldn?t have been more helpful. My youngest son (8 years) was buying for his brothers turning (18 & 21 ). Chanel took time to explain and asked questions about their likes and dislikes . Very happy with the service and will come back again to due her help. Other female on shift was also very friendly and helpful.
August 2024 by Shuyel Bari
A truly unique perfume shop with a great selection in stock the staff are very well trained and can offer guidance in several matters.
May 2024 by Letty McCauley
Nice selection of scents. Went to buy a gift card, one newer staff member was friendly, the other person put on a fine display of not wanting to be there. They asked for my email address for the receipt, as they don't issue paper receipts, not even for a gift card, to show the card value. Following on from a previous review, I wasn't about to give over my details, and how would that be of any use to the gift recipient? Was she supposed to take my word for it, how much her gift card was worth. Went to Boots instead. At least they give you a gift value receipt.
October 2023 by IAN DIRTY
The worst store I've ever seen in my life. They've been delayed 25 days to deliver my product until today. They didn't deliver it to me too bad. Don't risk spending your money there because they don't send your product and keep your money
October 2023 by medianet
This store is filled with liars especially one staff called Bernice. I made a purchase and was told they needed my email to send me a receipt as they do not print receipts in store. I was sceptical about this but she assured me it was only to send my receipt so I gave her me email address.In the last 24hrs since shopping and giving my email address, I have received no less than seven SPAM emails from the fragrance shop. I attempted to call them severally to ask them to stop but no one ever picks up the phone. I will be making a formal complaint to Ofcom about these unsolicited emails. A fine by Ofcom will teach them a lesson and make them comply with the electronic communications act and GDPR in the future.
June 2023 by Sweet Tea
I went in there today to buy a birthday present for my cousin. Excellent customer service from a young man by the name of Mahdi. Polite, helpful and informative.
June 2023 by funky devices
I initially visited the shop a week ago & smelt some of their Ikon (own brand dupes) with a view to buying some. I telephoned the same branch in watford a few days before my second visit, & informed the sales assistant who was really helpful, that I stumbled across some discount codes online. She said that all I needed to do was visit the shop with a valid/ current promo code, & they would happily enter it into the till when I pay for the fragrance/s I wanted to buy. Seemingly straight forward, . . . . so you would think.I went there on my second visit & saw a (red haired) middle aged lady who allowed me to sample a selection of their Ikon frags. I selected the one I wanted to buy, & advised her that I had a promo code that I checked that same morning prior to setting off. She made a whole fuss, telling me that it was only for online purchases. I asked her politely if she could kindly call her head office for confirmation of what I had already been told by another sales assistant. She started getting irritated while quizing me as what was her colleague's name, who initially served me, what did she look like. I replied that she was a young lady in their mid 20's & I couldn't even tell you what the first lady looked like. This was like being interviewed by a police officer under caution, & not buying fragrance from a high street retailer. She called her manager, & I asked if I could speak to them to clarify the information that I had given & confirmed prior to my visit. She then said I was being rude to her, which I replied " no I'm simply asking to speak to your head office superior" which is not rude, it's a polite request. I told her she was experiencing frustration, & that I was not rude by asking her if I could speak to whoever was on the phone. She was still really irate, which I had nothing to do with.This overly aggressive middle aged red haired lady, was on a deluded power trip while quizing me, asking me what the colleague looked like etc. Thank god her head office knew their precise & correct policy, & simply advised this ol' dragon to put the code I presented to her in the till to apply the discount. This lady seemed even more iriate to be told by head office to apply the code, as this small minded individual had the bit between her teeth. If she was running the company, they wouldn't last 2 minutes treating customers & fellow staff the way she wants to.This experience has left a very sour taste, & this sort of middle aged lady would be better suited working for the job centre where they like to bully & interrogate the poor folks in need of benefits. What a waste she is! All I can suggest is that you go to Boots instead, & speak to any number of the decent ladies who don't have any type of personality disorder that treat you properly while making your purchase.Lastly, if you look at their current google review rating of 4.1 stars, it seems like I'm not the only customer who's had a bad time experience with them. Maybe this lady is ruining the watford branch with her awful corrosive personality & argumentative attitude. If head office reads this you need to relieve this middle aged lady of her duties, & try to salvage what customers you have remaining.
May 2023 by Icox Electronics
Redhead with glasses old woman is super rude. Looks like she doesn?t want to help. Honestly get younger fresh staff that are more passionate, she looks tired
May 2023 by Sarah JC1592
Great service, the young lady was kind,friendly and knew her stuff. Thanks, I love my purchase of pack rabanne fame x
April 2023 by Natalie
The staff were so friendly in this store, the lady knew her stuff and told me all about the new aftershaves for men, that were similar to Dior Savage. She let me smell loads and didn't mind at all. The shop is small but seems to have everything you need, very clean and lots of offers
