January 2024 by Chris Francis
Exceptional customer care and a great service.
December 2023 by Anik Parmar
Romal?s attentiveness and assistance were exceptional. I was experiencing headaches due to my glasses, and she efficiently addressed the issue, providing a solution that greatly improved my comfort
December 2023 by Brandon Romeril
Came into store to get my glasses fixed after damaging them, they?ve been readjusted, great customer service from Harvey. Who also helped me pick out a back up pair of glasses
December 2023 by Rohit Mitra
Had an eye health check with Anand. He was great in explaining, referring and listening with regards to my eye condition. Very happy with the process
December 2023 by L C
The Watford store staff is very helpful and welcoming. Got my glasss all right and love them. Thank you.
December 2023 by Elaine Taylor
Excellent test and dispensing. Rupa and I chose a new frame to suit me together. Vision is great. And everyone has commented on my new frame.
December 2023 by Vivek Malhotra
Here for an eye test and choose glasses etc. Very good service , pleasant and friendly. Looked after all the way to the end.
December 2023 by Iftier Hoque
Came into the store to repair my glasses and find out about how much my glasses cost. I was approached and helped by a staff called Rahul who had excellent customer service and knowledge about the lenses which managed to fix my very bend frames which I thought was broken. He also explained me what lenses was required and gave me as much detailed I needed to solve the issue.
December 2023 by Ben Piper
Amazing Staff, First time using the Watford branch of Specsavers after my current glasses breaking at work I needed a new pair.Goppi and Sunil gave me plenty of guidance for my eye test and were very helpful and saw to me very quickly.Harvey was very friendly and extremely helpful. He gave me plenty of help in picking out my 2 new frames and gave me lots of useful information & great recommendations to help me with my choice of glasses and lenses.I am looking forward to picking them up when they arrive
December 2023 by Tina dos santos
Had an appointment for me and my 2 boys the staff was very helpful and made my boys feel comfortable. Overall really happy with the service,and choice and value for money.
November 2023 by Bev Newton
Excellent service, very efficient and friendly staff, Nyall in particular was extremely polite and professional
November 2023 by Roopal Vora
Tracy and Rupa were excellent from start to finish. We got our glasses within a week. Great store!
October 2023 by Ray Walsh
I asked a member of staff why there lenses had gone up in price and why as a customer since 1999 I wasn't sent an email or a letter to that effect. I was told. Because you're not on a monthly subscription for lenses I wouldn't be notified. What's the point in me ordering lenses from you I thought. Just really poor customer service.
October 2023 by Maria
Excellent customer service.Had an eye test and contact lens check today. The service was excellent, and even though it was busy, I didn't feel rushed to make choices on what frames to go for.The optometrist was friendly and provided good advice on my options regarding reading glasses.Big thank you to Shane for a great job sorting out my new glasses order and adjusting my old glasses.My family and I have been customers at Specsavers in Watford for many years and it's our experiences like today, that keep us coming back.
October 2023 by LindaStopford
UPDATE 12TH OCTOBER 2023A massive thank you to TRACY and RAVINDRA for their compassion and help earlier this morning.I have just had to pop back into Specsavers as my husband is very ill in hospital and would not be able to collect his new glasses for months (then his eye prescription may have changed due to his medical condition)They were so very kind and helped me to sort this matter out without a fuss and with compassion .Thank you both so very much.26TH AUGUST 2023I am really pleased with Watford Specsavers. My eye test was very thorough, everything was explained to me. I collected my glasses today and I am very pleased with them. Good customer service and a fair price. I have been going to Specsavers for years and will carry on doing so.
