March 2024 by Vincent
Spent lots of money here over the years!It's quite a good all round store although some of the higher prices let it down!Staff are very helpful I think the management could try abit harder to help customers so almost 5 stars but instead will go for a 4!
March 2024 by Julie Buckley
Gemma from the Watford store is brilliant. I recently purchased a car seat and previously a stroller for my granddaughter. Gemma fitted the seat for me and showed me exactly how it operated. She has so much knowledge and patience and is a great asset to your store. I wish everyone gave such great customer service.
February 2024 by Isavella Kontaxopoulou
Some of the reviews here look like isolated incidents or unlucky moments. Personally, I had a great experience of after-sale care,the staff were helpful and went out of their way . Big thanks to Larry and everyone at Smyths Toys Watford.
February 2024 by anusha shafi
Great knowledge in terms of car seats, put my mind at ease and was super friendly helping get one, Gemma really knew her stuff and I bought one straight away !
February 2024 by Elizabeth Adegbite
I went to smyths shop at Watford to buy gift card, my first time to buy in the shop, they loaded the gift card with 50pounds, i did not know is a restricted gift card, I went back to return the gift card, demand for refund, they said it is non refundable,, the manager and staff drove me out like a dog,, came outside the building sending me away from their premises like a dog, I need my refund, the gift card is useless to me, I cannot use it, I need my 50pounds refund
February 2024 by gary nutkins
Have to say Bhavesh is very good with customers and very polite
January 2024 by Zion Films
Went Christmas shopping here and got a parking ticket for having parked 5 mins more than permitted. Thank you but no thanks. I'll stick to Amazon for next Christmas. You all will be shutting down slowly with your outdated practices.
December 2023 by Megan
When looking for a walker for my baby Aditi was exceptional when listening to our needs and wants. Friendly and welcoming service. Would highly recommend.
December 2023 by Kavish A
Just bought a pram, great and friendly customer service from all of the staff, especially Aditi in the nursery section.
December 2023 by Isaac Adom
Great customer experience, for a click and collect order,particularly from dearna.
September 2023 by Lailah Tillbrook
Went into our local Smyths (Watford) to look at the travel systems. Members of staff were very helpful. Once we had got home, we found the one we saw in the shop online so we wanted to order it for home delivery. Once I had put it in my basket, after seeing free delivery over £20. It then tried to charge me £19.99 for delivery, I clicked on the delivery information and it said excludes bulky items? thank god I had my partner with me to click and collect the travel system, there was no way at 5 and a half months pregnant I could have carried and got it into the car. However, I know the delivery issue is a company problem not the Watford store in particular. Thank you to the team at Watford who made sure we got assistance when needed.
August 2023 by shafanaz
Special thanks to Aditi with her amazing customer service in helping us buy a new car seat. She was super friendly and knowledgeable and made purchasing what we need easyCredit to the store and Alyssa says thanks x
August 2023 by Jonathan Harrington
Always a good shop. Well set out. Friendly staff, easy to get to, sometimes better to park in tesco below and walk up as spaces limited in top car park where the shop is.
July 2023 by DOGN
I got served by Jay on the gaming section and was extremely offensive, was very blunt, rude and didn't give me any help with gaming knowledge. you hire people to be experts in these sections and this staff member had 0 clue about it. poor staff and poor customer standards.
July 2023 by Emina Safic
A rude member of staff. We have picked out a few toys for my 2 year old and the member of staff rudely asked if we were paying for those. She also practically accused my little one of ripping the carton wrap from one of the toy fridges which my child would not be strong enough to do at the age of two. This was the last time we step a foot in Smyths. Today was Eid as well so this was supposed to be a special shopping experience for me and my child. Unfortunately, it was ruined by this rude person.