September 2025 by Seli H
Very lovely experience in schuh over the weekend. Found a pair of shoes that I loved. Thanks so much to Katie who was very friendly and helpful :)
August 2025 by Sara Hussain
Excellent service from the staff in the Watford Branch. I bring my children here every year for school shopping and the experience is great. Thank you!
August 2025 by Kerry Fogden
Dreadful service in Schuh Watford. I specifically went to this store as my son has a condition where his feet are two very different sizes. Schuh advertise the fact that you can buy one pair of shoes but in two different sizes. However the staff in the Watford store were clueless. Even when I showed them the details on the Schuh website they tried to tell me it that it was only for amputees. Absolutely unbelievably dreadful service - and I won?t be going back!
July 2025 by Tom Robinson
Went to purchase a pair of shoes; they're out of stock online and in-store.
Went to Amazon and bought the pair I wanted, in the style and size I needed, and paid £20 less than I would have done in Schuh, even with my blue light discount. And people wonder why the high street is dying...
April 2025 by Liloo
Teer was very helpful, great costumer service!
March 2025 by Sophia Georgiou
Spoiler alert - I am about to give a scathing review of the manager and staff at this branch of Schuh. I came in today to return a pair of New Balance trainers that my husband bought from St Albans branch - one of the shoes was a different colour and seemed worn. It does not take a rocket scientist to understand that the likelihood is that one of the shoes was a display shoe. Apparently though - common sense is not so common here. Rhian the store manager, believes that within the 24 hours of purchasing the shoe - my husband ran some kind of one legged hopping race in our house and wore the tread in of the shoe - how one was a different colour was not explained back to me. Therefore I was denied a refund on the basis of the thread of ONE OF THE SHOES being worn. I don't know why but for some reason she couldn't have considered even for one moment that this was anything other than our fault. I asked if she was implying that I was returning a used shoe or trying to scam in some way and she said she didn't know what it was I did with the shoes in my spare time. Again - common sense would tell you that that this is not a scam - why would a customer return one bad shoe and one good shoe? Why would you not give your customer the benefit of the doubt instead of accusing them? Do you really think a consumer who has just spent £100 is just going to say " Oh ok then, never mind il just keep these odd shoes that ive paid loads of money for". I know Rhian maybe you couldn't care less, but in your job you represent the brand of Schuh and that includes any shop you walk into. If you don't like your job or don't trust customers or treat them fairly, then don't work there. Needless to say, I spoke to Head office and they were gobsmacked when I sent them the photos and resolved the issue. I am just absolutely frustrated at the experience I have recieved here only buying a pair of shoes from the day before and being told they wouldn't do anything about it. It made me feel as though I was being judged and I didn't deserve this treatment whatsoever. I don't even feel as mad at St Albans branch for making the mistake of selling us the wrong shoe - I wish id been treated fairer in this branch. Some photos of the shoes in the review.
February 2025 by Elle Ward
Chanel helped me today. Bought myself some Boston Birkenstocks. Quick, friendly and efficient. Thanks Chanel ! Xx
December 2024 by Lulu Amelia Brown
Friendly staff
September 2024 by catherine leung
Overview: Footwear store selling women?s, men?s and kids shoes in well known, big brands.
Pros?: Absolutely great service from the staff and team working there even during super busy peak hours. They were so so helpful, proactive and approachable; helping us seek out the best deals they had in store. The management in the store was great within the team resulting in great service to customers. Thank you to the team working there !!
Cons?: Store gets busy and packed during weekends so if looking for a quieter experience, go on weekdays.
August 2024 by Beverley Defoe-Fowler
Fab choice of footwear! I had to stop myself overspending here!
April 2024 by Jake Casey
Good staff
February 2024 by Nathan Mangan
Helped by Dylan great lad big help
February 2024 by Julie Grondona
Visited schuh watford todayFound a pair of Amazing boots!! Then i actually went back an hour later to buy a pair for my friend!! Such good quality shoes and boots!!The staff at Watford are lovely!! So lovely! Even gave me another bag to put my shopping in as my Primark bag had ripped! Defo be back!??
October 2023 by Jordan Chung
I visted a coupe of times this branch is amazing really welcoming and so helpful from working in retail myself that?s something I like to look for. Staff and management extremely helpful
August 2023 by Hannan K
Every time I go into Schuh in Watford the customer service and staff are fantastic! They honestly can?t do enough for you and are so helpful, please pass on my thanks to all your wonderful staff and to David who served me today x
