October 2023 by Oliver Blease
I was served by Abdi at the Watford store and he was excellent. Polite, knowledgeable and engaged. Very helpful and took the time to help me with choices. Thank you!
October 2023 by TheRobloxCherry
My experience at moss bros was excellent. I walked in the shop not knowing anything and a young gentleman named Akhil had approached us and walked us through all the services and products. He was very helpful as he had great customer service and knowledge about suits. Once again fantastic service would definitely recommend!
September 2023 by Keshava Krishna-Das
Naz helped me pick out a suit for a work event, she knew my size by eye and recommended some great options. It was a great experience! ?
September 2023 by J Sneek Singh
The customer service is non existent. I?m not sure why they are paying for the staff, they should just have a self check out!I visited on Friday 25th august, in the morning and I was the only ?customer? in the shop.I asked about the dinner jackets and sizing, I got a finger point and a raised eye brow from a senior looking Asian/ Indian man with glasses at the till . I spent another couple of minutes looking around and then asked if this was all , he replied with a nod.It?s a shame as the products are fairly nice, but the customer service from this man was some of the worst I have experienced.
August 2023 by Nobody Anonymous
I have order a custom made sute, I have been told that it will be ready for collection in 3 weeks time and that they will email me when to come to callect it, I DID NOT recive a collection email?.I had to contact them after 5 weeks, to ask if the sute is ready for collecting?When I went to collect it, I had the worst experience everThe sute wasn?t made by the measurements that they took from me?The Store Manager was pretty arogant,I hope other customers had a better experience than meI DEFINITELY DON?T RECOMAND THEM
August 2023 by todd morley
I came in with my fiancé to get a lovely wedding suit and hire some for my groomsmen. I was served by Akhil who was very passionate and understood our needs and took both my wife?s and my opinions into consideration. I was very impressed with the customer service and knowledge of the worker: he guessed the size right away and the suits we hired were all correct size and fit and didn?t need any replacement. Would definitely recommend.
August 2023 by Carl Batchelder
We had booked a wedding suit hire consultation. Unfortunately it lasted 2 minutes as the staff in the shop didn't offer any advice or measuring etc.They only question they asked was if we had looked at their range online.Very disappointed- It wasn't a personal experience at all and I am not sure why we needed to book an appointment.
June 2023 by Chetz B
I went in on a Friday morning to purchase a last minute suit. Unfortunately with my sizing, I wasn't able to pick up a pair of trousers in store (but I did leave this incredibly last minute, otherwise the right sizes could have been ordered in), but the overall experience was great.I booked a slot in and was greeted by Dawid when I entered. I managed to pick out a mix and match suit with his help that I'm very happy with. He was super patient and incredibly nice whilst also attending to other customers on the shop floor so it can get busy.
June 2023 by Kareena Singh
My experience at Moss Bros was nothing short of exceptional. Their team's commitment to outstanding customer service, personalized attention, and dedication to ensuring customer satisfaction was truly remarkable. I wholeheartedly recommend Moss Bros to anyone in search of impeccable attire and an unforgettable shopping experience. They have undoubtedly earned my loyalty as a customer, and I look forward to returning for future occasions.
June 2023 by Saatvika Mahesh
The store was well-organized, with a wide range of high-quality products to choose from. The staff members demonstrated excellent product knowledge, guiding me through the various options available and helping me make an informed decision. Their attention to detail extended to the store's cleanliness and presentation, creating an enjoyable shopping environment.
June 2023 by Janet Root
Needing a fairly last minute suit for my son at store opening on Sunday morning we walked past Moss Bros on our way to a big name dept store (which we swiftly left due to useless staff) and decided to try Moss Bros.Upon entering the store and asking to be measured we were asked if we had an appointment (didn't even know this would be required) and told they were fully booked. The store was fairly empty so I asked if they could just swiftly measure my son so we could then continue to shop alone. One staff member looked at my son and guessed a size (which actually turned out to be correct) saying sorry but that was the best they could do but the manager overruled and said of course they could help us.Well from that moment on we couldn't have asked for more attentive service! My son was measured and fitted with a suit with time given to us to explain how it should look, be worn etc and why one size fitted better than others. Every member of staff we spoke to was polite and helpful when I asked for suggestions of shirt colours etc. The store became quite busy but that didn't deter them from helping us. The jacket and trousers need altering (you need to pay cash for this) but will be done swiftly.We ended up spending a fair amount of money (probably more than if we'd bought from the dept store) but know we are getting a well fitted, stylish suit.
June 2023 by Molly Harwood
The staff out of their way to find the right accessories and complementary items to complete my ensemble, all while maintaining a warm and friendly demeanor. I never felt rushed or pressured to make a decision, and they made sure I was fully satisfied before finalizing my purchase.
June 2023 by Sharmaine Shar shar
Visited the store today with my son looking for a suit for his prom. Was assisted with excellent customer service. We was both very happy.
May 2023 by Julia Mead
Visited Moss on 2 separate occasions after going to 2 different high street shops to get tuxedo's for my older teenage boys for a wedding (cocktail attire). I have to say the customer service by Hodan was just great. She knew exactly what she was doing, measured them both and made suggestions on what would look good. Would definitely recommend if you want a good fitting suit and attention to detail.
May 2023 by Dominique Knoesen
Looking for a suit for our wedding. We were assisted by Navid. He was amazing and measuring my fiance, assisting with ideas and how to match certain items together. We walked out the shop with a beautiful suit and excited for our wedding journey with the help of Moss Bros
