January 2024 by Rahul
Great customer service from Shahid - friendly, knowledgeable and professional. Ended up purchasing a bed and mattress upon his recommendation.
December 2023 by Andreea Tanasa
Last week we?ve decided to buy a new bed, and because of Christmas holidays approaching it was not easy to find something suitable to us!Going to Dreams and meeting Simona-Maria was the best experience ever. She helped us with all our needs, give us all the information and being very nice and friendly. Our delivery will be on the 30 December, on time for new year. ?
December 2023 by Mandy White
Great experience. Have bought mattresses from Dreams in the past and this experience was just as straightforward. Everyone was friendly and professional
December 2023 by Karen Haswell
Francesco made our buying experience first classExcellent customer service
December 2023 by Sian Edwards
Not hassled but helped when needed, excellent customer service.
December 2023 by iulian cherascu
Ana Maria It was very helpful, explaining to as all the options and giving us the best opinion. If I could I would give 10 stars. The best sell person we have ever met.Thank you very much Ana Maria
November 2023 by Laurence
Brilliant store. Kevin was incredibly helpful with my purchase and managed to find a mattress in the back room that I was able to take away on the day
October 2023 by Lorraine Charlton
Wanted a budget bed for my child. Alexandra was super helpful and patient when I had an issue paying.She helped us choose an appropriate mattress and gave us 2 complimentary pillows.If your visiting, ask for Alex!
October 2023 by Elaine Malby
An enjoyable experience. Had dream master test and was assisted by Kevin, who was really helpful. Found the perfect mattress for us. Had a delicious hot chocolate and coffee and booked delivery to suit us. Overall a fantastic experience. Thanks once again and we look forward to a great night's sleep.
October 2023 by Gillian Bennett
I was served by Francesco,was offered refreshments,advised to try the mattress diagnostic machine (marvellous).He was very professional &polite.I was offered a pillow and he explained why it was so comfortable.His initial greeting and attentive but not pushy manner,was exemplary.Made the whole experience a pleasure.
October 2023 by Paddy Gosling
Welcomed. Offered a drink. Impressed with technology to guide towards the right mattress. Assistant was extremely helpful. Didnt feel pressured or hurried. Made my purchases and left feeling I had really good service. Thank you.
October 2023 by Cosmin Nicusor Badea
Good afternoon. One week a go I ordered a bed frame, I paid for the delivery and assembly. A team came yesterday to build it and they broke in 2 pices one of the frames drawer. I understand that things happen but I took one day off especially for this to be finished and to be happy at the end of the day. The team told me that I don?t need to worry, they will discuss with somebody from Dreams to come in 1 hour to fix it because they finished their shift. They took the broken drawer and they said the new guy will come with a brand new one. I wait for somebody to call and come but nothing. When I called back to Dreams they said I need to speack to customer serv because they can not do anything from store. I paid a lot of money for the bed and facilities which are not done properly and out of professionalism, is not fair for me as a customer to wait for my bed to be done when I booked a day for this. I am loseing my time like for the companys mistake and for the liars that I received, so a full refund for the assembly needs to come back to me.
October 2023 by monica monica
We were approached by a very professional member of the staff who knew what he was selling and gave us good information which helped us to buy the right mattress for us.
October 2023 by Usha P
Not satisfied with the staff. No one has much knowledge on their products. The store looks great and the collection is good. But not helpful staff.
August 2023 by Deborah Hammond
Excellent service with Kevin - could not recommend enough. Greeted us on arrival, made me a latte - gave us pillows to use. We did the sleep match which was an amazing experience and helped show the various beds that would be suitable for us. Thank you Kevin!
