March 2024 by IAN HOWROYD
Had 2 flat white coffee's ?? and 2 sausage baps ?coffee's was made very well piping hot ? great atmosphere & great place to be ??Thank You ?
March 2024 by Mrs Anthony
Very good service , staff very helpful and friendlyKid-friendliness: Spacious, enough seating
February 2024 by Andrea Angelini
Nice and quiet place, but unfortunately cups are always 1/3 empty, because they put too much foam!
February 2024 by james tuck
Very friendly helpful staff. Always great coffee and snacksKid-friendliness: Very nice to my daughter and wifePlenty of snacks for childrenWheelchair accessibility: It's inside next. Which as lift access
February 2024 by Ruth Al-Balasmeh
Very slow service, it wasn't busy but quite a long wait to be served. Lovely drink tho and a good place to meet for a coffeeParking: Make sure you stay within the time allowed, I think it's two hours. It's easy to over stay and get a fine
January 2024 by thebronzem
One of my usual places to go to either lunch or tea and a place where you can relax even if you want to work on your laptop, ipad or iphone.
January 2024 by Iain Stevenson
Always nice in Costa. But takeaway in this instance. Ham & cheese toasty great. Coffee always good and hot. The mince pies are delicious should have them all
December 2023 by Paul Wing
As we have found in a number of Costa, the tea pot doesn't get cleaned properly. Tea stained spout and surrounding area doesn't look great ?
December 2023 by Philip Ireland
Nice coffee, tea & toasties.
November 2023 by London Viewer
Went in here on 8th November and the two girls working literally managed what it takes 8 people to in other Costa branches. The place was full but clean and tidy with no queue. Drinks and food were made very quickly. Well done.
September 2023 by Jo Wilkind
I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent experience at your Waterfields store in Watford. While I have been a loyal customer of Costa Coffee for some time now, my recent visit on 14 September left me extremely disappointed.I, along with three other customers, noticed that the air conditioning was uncomfortably cold. We kindly requested that the air conditioning either be turned off or adjusted to a more moderate setting. To our relief, a gentleman on your staff acknowledged our concerns and went inside. However, to our surprise, he returned and informed us that he was unable to lower the air conditioning or turn it off due to Costa Coffee standards.The situation took an unpleasant turn when we suspected that the manager on duty was involved in preventing the adjustment of the air conditioning. Her attitude was quite rude, and it seemed that she had interfered with the gentleman's attempt to assist us.Shortly thereafter, same man approached us and genuinely apologized, acknowledging that the temperature was indeed too cold. He assured us that he would turn off the air conditioning, which he promptly did. We appreciated his effort to make us comfortable.Unfortunately, our frustration escalated when a woman from your team later turned the air conditioning back on, disregarding our previous agreement. This left us feeling both frustrated and uncomfortable.I would like to highlight that I have been a regular patron of this particular store for quite some time and have always enjoyed warm and welcoming service. However, recent experiences have left me questioning the quality of service and professionalism exhibited by the staff.I sincerely hope that you will address this issue promptly and ensure that such incidents do not recur in the future. I value my relationship with Costa Coffee and believe that your reputation for excellent service should be upheld.Thank you for your attention to this matter. I look forward to hearing from you and hope to see improvements in the service and atmosphere at the Waterfields store in Watford.Sincerely,
August 2023 by Sara Adams
Really helpful staff on my visit there.
July 2023 by Mark Woollams
Nice atmosphere and staff were friendly
June 2023 by Vito Berisha
Try to avoid this place, I prefer the independent coffee shops. Better coffee and service elsewhere
June 2023 by yasmin suleman
Lovely environment, lovely workers especially Tiana and Shubh. Tiana was very welcoming and down to earth. And nailed my drink.
