August 2023 by Kelly Bowers
This is a review for BHF free furniture collection. The process was seamless, and they collected all of the items I had because they were in good condition. The collection people have the right to refuse if it is not good enough to resell. They are not a disposal service, the idea is that they can sell good second hand furniture on to make money for their CHARITY. Items were collected within a week of submitting my request online.My only negative feedback is that the two collection men were not friendly at all - barely said two words, and just grunted at me with a lot of huffing and puffing from the driver - not sure if they are service partners for the charity or are employed by BHF, but they could do with smiling at least after all I am making a donation to the charity.
August 2023 by Tincy abraham Thankachan
This review is regarding british heart clothing store. So this happened today when i just went there with my daughter and as usual i was looking for any new collection and one of the store incharge came and told me to go outside just because there was little mess around my area where i was standing and he wanted to clean that ( the mess which he was referring to was merely half a cup of water which could have cleaned with a single mop). Then i said i can move aside and he can clean that up. But he was adamant about his decision. And then i asked is it just for me or for the other customers waiting. And then he said it is for everyone but he never spoke to the others to move out of the store.. And when i moved out with my daughter i saw all the customers were still inside except for me. I really felt looked down upon as I have been in this country for over two years and never being treated like this. Being a nurse i work and serve for people like him.what a shame.
July 2023 by Google user
This is a review for BHF free furniture collection. The process was seamless, and they collected all of the items I had because they were in good condition. The collection people have the right to refuse if it is not good enough to resell. They are not a disposal service, the idea is that they can sell good second hand furniture on to make money for their CHARITY. Items were collected within a week of submitting my request online.\\nMy only negative feedback is that the two collection men were not friendly at all - barely said two words, and just grunted at me with a lot of huffing and puffing from the driver - not sure if they are service partners for the charity or are employed by BHF, but they could do with smiling at least after all I am making a donation to the charity.
May 2023 by vishal parekh
Very Unprofessional management.Manager behaviour was like he is the owner of the whole British heart foundation. When i visited for buying the matress the Manager was not at all professional with us and answers to our queries very pathetic way. Avoid buying from it other stores has good customer services. Eventually they lose the business due to such Mangers.
December 2022 by Molly Aa
Great selection of furniture. The staff are also so friendly and went out of their way to help us dismantle the furniture so that it could fit in the car.
October 2022 by Amira Randa
Absolutely disgusted at the service from the watford heart foundation collection. Donated furniture and the two young eatern european men refused to take an item I had booked with the rest so I asked them to call the shop because I had it in my booking on my email.They refused to call the shop or wait for me to do so, the man kept raising his voice so I asked him to please leave. In return he said you?re a ?f&6!ing crazy woman? I told him your customer services are disgraceful so his response was ?frsn you, you f£:u&ng b? he tried to walk back into my house while cursing so I had to shut the door in fear?I have always donated clothes, money and furniture on a monthly basis for many years and I am in shock and as solitary disgusted that I I received this type of service from anyone let alone a charity you donate items to for the greater good?. Receive abuse and stress as a result of my kind gesture and it was clear that two men took advantage of a female while alone just because they were lazy and were brought up with no manners or an ounce of sense what customer service actually is. The British Heart Foundation needs to ensure their staff receive constant training.It?s safe to say I will never donate a thing again to this charity and I hope all no other customers receive this kind of treatment as it has left me in fear and extremely distressed.
September 2022 by Graham Barr
We have a good quality kids bunk bed which they just couldn?t be bothered to deal with. Would not recommend them.
July 2022 by Jamie Powell
Over priced not a little but significantly. This place needs to close.
May 2022 by Ben Heanen
They took my blood :(
February 2022 by Kirstie Merritt
I got a secondhand sofa bed and bookcase delivered from British Heart Foundation for a very decent price! I also went back again and picked up a Sony TV and TV stand. Amazing quality secondhand finds and excellent service! Definitely recommend!
December 2021 by Ben Flash
They took my blood :(
October 2021 by Sam Smart
This is a review of the main charity shop (not the furniture shop). This BHF is quite expensive, the clothes are not cheap but there was a sale rack that might be worth a look.
January 2019 by Customer Comment
2nd John Lewis ahahahahahahaha too expensive it is old why you are selling expensive?
January 2019 by Narimene Sahnine
2nd John Lewis ahahahahahahaha too expensive it is old why you are selling expensive?
December 2017 by Lizzie Jane Middlehurst
Bit small and smells funny
