December 2023 by Shirley Hargis
Sadly, they don't understand English.Toilets not working, therefore, shouldn't even be open. Shabby and unkept.
November 2023 by Ian Beresford
The service is very friendly and helpful.
November 2023 by Rob Clandfield
Avoid like the plague, staff have no idea what the hell they are doing, the "manager" doesn't care about the customer and they can't even toast a panettone correctly. Don't waste your money or your time.
November 2023 by Richard Jarrett
We moved to Ware in 2018 and this Costa store was to a good standard overall for quite a while, with low turnover staff wise. Then at some point, I think from late 2021, it seemed to turn into a Costa where staff turnover was high, almost like a training store, and the quality dropped off. It has improved a bit this year but frankly the quality of the coffee is inconsistent, and there have been a few instances where customer service/standards were lower than satisfactory e.g. there was one hygiene issue that I complained about in-store. This morning I had looked onto Google Maps to check the opening time, it said 8am, but we thought maybe that was wrong, and it was as it opened at 07:30am - I just told the lady working there it was wrong on Google Maps, I did so in a friendly manner - she literally shrugged her shoulders, and then said she?d tell her manager. I think we?ll head elsewhere more often from now on.
October 2023 by AndyMGar
Very unwelcoming service today, plus confusion over payment as server said I had not paid when I had paid by card. Place was full though, which must say something. Coffee was decent. Only one toilet in action and its towel bin was overflowing.
October 2023 by MackDizzo Mselle
I love the coffee here, it's always good and the staff is super friendly.
October 2023 by Finmental
Why does the guy in there not seem to get any help making drinks, which causes big queue. There are other staff in there. The guy is very polite and always thanks you for your patience, but they should help him.
September 2023 by Moomin
Expensive, coffee is awful
August 2023 by a h
I visited the Costa Coffee on High Street in Ware (SG12 9BP) today, August 20th, 2023, at 14:25 hours, and I must say I was quite disappointed. The cappuccino I ordered wasn?t up to the mark at all?it tasted more like water than coffee. The quality was seriously lacking, which was a letdown.Moreover, the staff seemed quite inexperienced to me. From my perspective, they appeared to be students rather than seasoned baristas. It?s unfortunate that the overall experience fell short of expectations. Additionally, the staff seemed to have trouble distinguishing between whole milk options, which I was inquiring about. They appeared a bit lost.I hope they can improve their coffee quality, staff training, and overall service in the future.
August 2023 by Holly Myall
Very nice coffee one off the best.
August 2023 by Rachel Newman
Very rude costa coffee staff and not happy with how I was treated and was said i could not have coffee in a frappe and then said i could and had to ask for the sprinkle on one of the frappe and had to ask for chocolate sprinkle on the hot drink as wellI will not be using this costa coffee again
July 2023 by Cos Eleftheriou
Always great with these experienced staff. We'll done.
June 2023 by Anna Tyszka
Very nice, helpful staff.
June 2023 by Steve Randall
Lovely and cool on a hot day
May 2023 by Bob Watson
Nice coffee and good service
