July 2025 by Niloofar DN
I had a terrible experience at the Vodafone branch in Waltham Cross. This is honestly the worst branch I?ve ever visited. There is usually only one staff member working, and the place is always crowded. You?re left waiting for a long time, and no one comes to help you.
The staff don?t seem to respect customers or care about the service they?re providing. It feels like they intentionally make things slow so people give up and leave. I waited so long just to be ignored ? it?s completely unacceptable.
This level of service is embarrassing for a company like Vodafone. Something seriously needs to change.
April 2025 by John Gregory
Excellent service after collecting my click and collect order. Don't know why there's so many negative reviews
February 2025 by Hasret D
My experience was very disappointing. Never have I ever felt so disrespected!
I approached a representative who I thought could help me with an order that was delivered to this store. His attitude gave me the impression that he was not interested in assisting me as he seemed reluctant to work. He had no idea what he was doing and blocked my account on the system so I was unable to collect my order. I asked to speak someone else and he got defensive about this and said there is no one else that can help and asked me to leave and call customer services! His attitude was judgmental and dismissive, which is unacceptable for someone in a customer-facing role!
I therefore wanted to make a complaint and asked for the manager. A man came out of no where who claimed to be the ?store manager? and said they are closing soon and asked what the matter is! Really?
I asked about the complaints process, he then threatened me saying that if I make a complaint I will not be allowed to make any purchases from Vodafone and that it will affect my credit rating? What the hell! This ?store manager? could not even speak English properly, yet alone trying to tell me what my rights are as a customer!
I found it extremely difficult and uncomfortable to speak to them as a female. It is disappointing to encounter such poor service, and I believe that having employees like this will ultimately harm Vodafone?s reputation.
They do not even give their names so how am I supposed to make a complaint? This interaction left me feeling frustrated and upset.
I will take this further with Vodafone.
October 2024 by Gia
Rude staff not at all.helpful. thank god for the vodaphone store in Enfield town.they was much more helpful l.
September 2024 by Newham Neonates
Not very helpful
August 2024 by gerata1986
We wait for nearly 1h but the doors was closed from 15:45 to to 16:30 and the shop closing in 17:30, sou what tape of break it?s that?
November 2023 by Lone Wolf
Great customer service
November 2023 by Jill Ellis
Always very helpful staff
June 2023 by Nicoleta Hobjila
Very kind person I found it inside shop vodafone helps alot,,keep going ,,well done
May 2023 by David Ashton
Went in to collect my new phone to be told the person with the key to the store room wasn't there and to come back later. Came back later and been told to wait another 15 minutes.EDIT: Gave up after nearly 25 mins of waiting
February 2023 by darkhorsecaroline
Exceptionally helpful, friendly and knowledgeable staff. Sorted out my problem immediately
February 2023 by Matthew Hannah
They helped me get my new sim ?
February 2023 by Eion Rowe
Good friendly service
January 2023 by Mohammed Fayyaz
Thinking of going SIM only with Vodafone
January 2023 by Elie Milan
Verry good service and polite people
