March 2024 by Rosanna Timars
I went today to donate to this shop in Waltham Cross a huge number of items ,including brand new shoes, bags, toys ,clothes etc on 28th of February.I am left now with sucha bitter experience that I will never donate again to this shop because of an awful attitude of very bossy till assistant, who is a middle aged man , because he acted so patronising towards me- a person who came to donate to the shop.I could have sold all this items and got a lot of money , but I decided to do something good with them.Upon arrival , I asked this man whether this shop accepts donations like clothes, toys etc.He said it depends on what type of items I have. I went to his till to show him many bags ,and he was not even looking at me as someone came to pay to the till. I am 9 months pregnant, so waiting with a heavy bags was too hard for me , so I have asked him "shall I just leave bags here"? .He replied to me: " Don't you see this is a till , you have to go the donation room inside shop".So he expects me to know that there is another rook for donation and couldn't hide his annoyance .I carried all bags and opened a curtain which was separating till and donation room , and there was this lovely old English lady , a volunteer , who was very grateful for my donations.I have told her I have a lot of new items in bags and she was very polite and thankful.While I left this room , the same middle aged man left his till and started scolding me for entering that room.He said " you should have waited at the curtain before someone opened it for you ". So again , he expects me to know the rules of this shop of what I should have done.He said bo thanks , just being very bossy and rude.I didn't say anything because was so exhausted carrying these bags from the car , but regret so much for not standing up for myself and assertively telling him that he has no manners.I suppose he is a manager at this shop, and if he reads this review, I would like to tell him that his behavior was despicable.This shop runs because of donations of people like me.I could have donated to a lot of other shops.Learn basic manners of how to treat people who came to donate with respect. Learn how to say " thank you".Will not donate again as long as this man running or working in this store.
June 2023 by diyya a.
Lovely staff who are always willing to help. Particularly fond of this shop because of its very reasonable prices unlike many of the charity shops in the area. It?s always nice to have a little chat with some of the staff too, overall cheery and welcoming setting.
June 2023 by Daisy Robinson
The woman at the till was an absolute disgrace. Normally it is fine in the shop but today when I went in, I brought some shoes for £2 and I gave the woman at the till a £5 note but when I asked where my change is she said that I had given her a 2 pound coin. I told her that she was wrong as I didn't even have any coins on me at the time but she didn't want to listen. She said that I must of dropped it somewhere and that she never received it but she had already put it in the till. She then refused to give me the money that I was ment to of received in the first place. She then proceeded to show me how I was ' wrong ' on her till and showed me what she had done. The button for the £5 note was below the £2. She had obviously pressed the wrong one but continued to blame it on me. When I tried to ask her again, she ignored me and started to serve someone else. Normally i have no problems with this shop, but today was a whole different experience. I personally feel as if she did this as I am young and she can feel as if she can get away with it. I am not happy with the service that I got here today. I might come back here but after today's experience I'm not sure anymore. She has ginger hair short, glasses and looks older then the rest of the employees there.
May 2023 by Organilocks Hairdressing
Lovely shop, amazing prices for this current living crisis. This is how all charity shops should be.
March 2023 by Daisy Davidson
What a great charity shop! I never find anything in many anymore but this has some fantastic finds! The staff are absolutely lovely to ??
November 2021 by Karen
Nice little shop great to have a mooch in, and it all goes to a very good course which is very close to my heart, and my precious late dad loved working there with all the other wonderful staff xxxx
November 2016 by Charlotte Maisie
Fab little charity shop, when I'm in the area I have to pop in and have a dig about. The staff are wonderful
