September 2024 by Danny Broderick
Terrible experience overall but not the staffer fault. As many banks they are simply grossly understaffed! Visited the branch to complete a transfer that exceeded online limits. First attempt was hampered by a staff member coming outside 4 minutes after they were meant to open to tell all those waiting patiently that they would be opening late due to staffing! Second attempt was met with one teller on duty. She was nice and started to take care of my request. After 30 minutes I was then told it would be another 30?45-minute wait as the manager needed to approve but she was in a meeting. Third and final attempt we finally got there. I feel for the bank branches. They are grossly understaffed. I would suggest you ring ahead if you have business to complete and make an appointment.
June 2024 by Richard Moreham
Not had a problem yet
April 2024 by Fiona Murray
I have to write a positive review as it was with trepidation that I chose TSB Stevenage to call in to after TSB in general had made it massively difficult for me to extract my own money. On the last day of the tax year, the only possibility for moving the money that was in TSB & which I wanted to get into an ISA elsewhere, was to call in at a branch and altho Stevenage was not close, it was the nearest one open. It took over 2 hours thanks to TSB's impossible IT system, but both Lovely and Gemma took such care and patience. Gemma used great initiative to crack the problem in the end and get the payment made out. I really can't thank her enough.
February 2023 by Ricky Attridge
Useless didn't want to do nothing but play on their phone don't know why they have opening times till 4:30pm should shut at 4:00pm. Not helpful one bit shut everything down at 4:00pm why stay open till 4:30 is Beyond me Went down to put money into my account but couldn't because everything was shut down That ain't no service just like everything else in this country going up the pan and don't want to give you a proper service no more.
February 2023 by drcuffe
I have found TSB to be terrible. Started monthly charges without telling before hand. Really hand to get to speak to anyone and staff very rude. When they make a mistake, its oh thats how you feel...
December 2022 by Taylors Wedding
Open from 9:30 - 4 and shut for lunch, surely the busist time of the day?!
October 2022 by A
Not always open when they should be, difficult calling the branch as no one picks up so can?t even confirm the opening hours.
January 2022 by Phil Milton
Double checked the times branch opened until states 4.30pm, I arrived at 3.55pm and both tills showing as closed, so I stood waiting for 2 minutes and one of the gentlemen came put and said they are closed, ???? I said you don't close until 4.30pm!! Gentleman responded back saying tills close at 4pm, I pointed out it was 3.57pm and I only needed to deposit money into my account his response was system has closed now, if you are going to close at 4pm then say your tills close at 4pm!!!! Don't have to waste 30 minutes stuck in traffic.NOT IMPRESSED AT ALL
October 2021 by Daniel Marshall
I have opened an account for my son...we where due a bank card a week later via the post, a week passes...no card...called up and finally got through, TSB said they will resend another card...this still hasn't arrived....3rd card still not arrived...a month has gone past still no card...painful...4th card on order now...I wouldn't mind but i booked an appointment in the branch and gave all the correct details. Brutal.
July 2021 by Annette Solomons
I went to this branch with my mum. Totally useless. They told both my mum and me a transaction had gone through. My mum then had to ring the bank 2 days later to ask why it hadn't gone through. Only to be told it hadn't at all gone through. Now going to have to make another 20 mile round trip to sort it out.
July 2021 by Ian Mchatton
Ken and his staff are very helpful and nothing is ever an issue ... I live 20 miles from Stevenage but prefer to travel there than my local branch .. on-line banking will never really replace the personal touch that you get from visiting a branch like this ...??
July 2021 by F K
Rude staff and lazy
May 2019 by Andy
Very friendly staff members!
August 2016 by Arif Ullah
Friendly Service
February 2016 by Aaron Thompson
Quick and easy visit in the afternoon. The staff were helpful and asked if everything was going alright with my account and if I had any questions
