November 2025 by Jack Flanagan
I am giving two stars only because the dentist was excellent, very skilled and friendly. However, the level of customer care at this clinic is completely unacceptable. Composite bonding requires proper aftercare, which was not provided. I paid £3,750 for both the top and bottom, but only the top was completed, leaving me owed a £1,250 refund.
I was instructed to email to request the refund, which I did, but I received no response. After following up two weeks later, I was told refunds can take up to 28 days. That period has now passed, and I have still not received my refund or any meaningful communication from the clinic. The only contact option appears to be WhatsApp, which is highly unprofessional for handling financial matters.
I also called the number listed online and was assured I would receive a call back the next morning, which never happened. The lack of accountability and communication is extremely disappointing, especially given the amount of money paid.
November 2025 by Amber Clabburn
Avoid Tooth Club! They should not be operating. This was the worst experience I?ve ever had?completely dishonest from start to finish. I was given a ?free quote? that quickly turned into hundreds of pounds, and it turns out the quote itself actually costs £50. The customer service is awful; I?ve spoken to others who had similar experiences. I had to constantly chase them for a refund, and every time I called, I was redirected to a call centre in South Africa where no one seemed to know what was happening.
November 2025 by Elizabeth Guemache
Would highly recommend Tooth Club, I have had my implant, hygiene cleans and extraction done here, today I had an extraction and Dr Ilyas and Tegan were so kind, patient and gentle with me,I put all my trust in Dr Ilyas who is the best dentist I have ever seen.
October 2025 by Georgina Wood
I'm a nervous person who dosent like the dentist and I have had bad experiences with the NHS where I lost my trust in them at the hospital back in Essex, I thought I'd try to get my first proper dentistry since my check up from when I was 16 yrs old with tooth club and they understand my worries and was able to proceed with treatment and done an amazing job!
They accepted for me to take things slow by doing a hygiene appointment and honestly I was so nervous but half way through the session I have relaxed a lot more
It honestly feels weird being able to feel the gaps in my teeth
October 2025 by Sharon Nanjosi
Alice was brilliant. Very helpful and knowledgable with recommendations and treatments . Thanks for a great service
October 2025 by Rebecca Lyons
I love this place already, both myself and my husband had our consultation with the beautiful Alice, wow does she know her stuff, she was very patient and thorough with us, we are both booked in for composite bonding, appointments so far have run smoothly, we both cannot wait for our new smiles! I have already recommended the tooth club! Such fabulous people! Alice is hot on communication, no question feels a silly one, even though we have asked so much and always on point coming back to me! Thanks Guys xx?
October 2025 by Annie Taylor
Great team, nice vibes. Had my teeth done by Dr Sina and they are amazing
October 2025 by Lianne Watson
Great practice and team dental work fantastic highly recommend
August 2025 by Jasmin Hayer
Lovely service by Annie. Would highly recommend to friends and family.
July 2025 by Soulmaz Tz
I recently visited Tooth Club Stevensge for a broken tooth, and I couldn?t be happier with the experience. Dr. Sina was incredibly patient and took the time to clearly explain all my treatment options. The entire procedure was completely pain free, and once it was done I honestly couldn?t even tell which tooth had been broken (since it was one of my back teeth) it looked and felt perfect.
The staff were also very polite and professional, making the whole experience smooth and stress free. I highly recommend this place to anyone.
July 2025 by Jonathan Dawson
Excellent work by Dr Dina.
I had numerous procedures carried out, including composite bonding on my top row of front teeth.
I was given a full plan of work to be carried out, detailed description of each procedure and looked after every step of the way.
All the staff were friendly and helpful.
The results are brilliant, exactly what I was hoping for. I highly recommend Dr Dina and Tooth Club.
May 2025 by Elena Pye
Absolutely disgusting company. They tell you everything you want to hear in the consultation and then the minute you sign up every dentist starts telling you different things, the girls gossip infront of the patients. And the amount of times I got asked to change times because the dentist was late or something. Anyways I decided I couldn?t stand turning up to appointments that I booked of work and the appointment would be about 2 minutes long and a waste of time. I couldn?t afford to be taking time off work for no reason. And the fact they constantly call or message you. I decided to cancel my treatment as I didn?t like anything about this company. This was a month ago I cancelled which suprise suprise no response, so I messaged again and no response (they always respond to other messages) so I then called up and the lady said they need it in writing ? so I wrote a email, STILL NOTHING so I phoned up again and she told me they never got it in writing so I emailed again. And still nothing, they are still trying to charge me £116 for treatment I?m not getting and because I am refusing to pay it, it?s effecting my credit score. I?ve never felt so stressed by a company before. Please don?t go as they are all rude and unprofessional and scammers
Just an update! They called me asking me to take down my review and then I just got a phone call and they are trying to charge me for two cleans when I got one?? save your time and money and go somewhere eles, they also haven?t contacted me for a solution they?ve ignored me, they?ve also destroyed my credit score so Thankyou tooth club.
April 2025 by Lee Hendon
Ilias & Alice were the lovely people that dealt with me. I went in for an emergency tooth extraction and didnt feel anything, the nicest and most caring dentist ive ever been to. Would 100% reccommend to anyone.
I even got signed up as a member to help with payments over time rather than all at once, excellent service.
February 2025 by Christopher Dillon-Morris
The staff was very friendly and professional..
Im happy I am working with them, especially Teagan and Tai, they are/ were great.
January 2025 by Bowlar 'Sanya
Not best pleased with service today. Waited >10 mins past appointment time for no apparent reason (with the nurses giggling and gisting in the back rooms), don't mind waiting if previous appointment was overunning and there are apologies made for the wait.
Went for a free invisalign consultation which turns out to be a chat with the treatment coordinator Alice who was pleasant but not what I came in for. I was expecting to be seen by an orthodontist to advise best treatment course not a rattle of price options which is readily available on the net. Also the consultation is not free as I need to pay £39 for this - misleading advertisement from Toothclub.
Will keep posted on the actual treatment itself.
