July 2023 by Wickerbasket
Went in with no knowledge of phones, looking to buy a new one and Kyle (and the Honor representative, think it was Elliott? sorry!) gave fantastic advice where essentially they were putting my needs first rather than trying to push a sale. I'm already a Three customer. and this reaffirms my loyalty to sticking with them. Would recommend.
July 2023 by D K
Worst experience ?Employees are rude and they know nothing regarding e sim or anything .I will never buy a 3 e sim
May 2023 by Stuart Milburn
Great service from Kyle & Elliott in store... Very knowledgeable and after a minor issue with a wireless charger the problem was solved promptly... Thanks
April 2023 by Jana Mihalovicova
Salv the store manager provided excellent service.
August 2022 by Eliza Jones
Guys in here were great very knowledgeable and friendly!
July 2022 by gareth lester
Two fellas always so helpful and pleasant when I shop here ?
June 2022 by Phuong Ho
i signed a contract here and they said the first month will be a little more expensive. first 6 months I will have to pay £9 and then £18. but the first month I have paid around £13 and this month the account my bank deducted more than 40 pounds. they never told me this problem when i made the contract. really unhappy
May 2022 by Tanya Wadsworth
I called the Stevenage store in sheer desperation after having an extremely bad experience with a customer service agent via the 3 help line and it was Salv who totally restored my faith in 3 and reassured me that there was a much better deal that could be offered to me for both my hand set contracts and even advised me that the Welwyn Garden City branch was closer to me (although again made it clear that he would still be willing to help me should I of needed it). It?s purely down to Salv that I decided to give the Welwyn Garden City branch a go and was again absolutely overwhelmed by the level of customer service. So thanks to Salv I?ve stayed with 3 !!
May 2022 by Andy Wilson
Excellent staff friendly helpful not pushy great company would recommend first class
March 2022 by Sarah Apples
Really helpful staff, got served by Kyle and he was super helpful listened to what was needed and was good at talking us through the options for a new phone, was approachable, professional and informative. Actually listened to what was needed rather than just pushing the phone they need to sell, really happy with the service would come back again for advice or help. Cheers
March 2022 by Steph Vayro
Fantastic customer service ...I received today... don't know names but all the guys very helpful pleasent and patient....pat on the back guys ....your manager should be proud....x
October 2021 by Charley Papadilo
The store manager who?s name is Salv, is an angel. Always willing to help and try his best to fix mistakes or issues. He takes his time and i have never felt rushed when i have paid a visit. I will make him blush now(sorry) but rarely do you come across a character like him. So endearing, you would think he has known you for years the way the conversation goes. Very handsome too?lol told you id make you blush!
September 2021 by String-Fellows Action Man Repairs
Popped into Three store and was immediately met by Alfie the assistant manager who was wearing his mask. He made us feel at ease, and explained what we were looking for. My friend who I had brought in to update her phone from an S9 now has a Lavender S20. He handled the transaction smoothly, helped her with the contract and she is more than happy. Thanks for making our visit painless and the upgrade easy. Cheers AlfieAs a little note this is the 3rd store we have been in and this was the only one where we felt the salesperson knew what they were on about.
September 2021 by ann conacher
I popped into my local 3 store in Stevenage yesterday. I have been with 3 for a long time now but having been into 2 other stores in my travels I was getting a bit delusioned with the lack of customer service, product knowledge and listening skills. Still , my home town was last chance saloon and there I met Alfie.He gave me time to enter the store and settle for a minute or two (I hate pushy sales and will walk out ) . He listened to my requirements,made some suggestions and was really helpful and knowledgeable. I was very impressed.I upgraded my phone and am delighted with it and my package. I was going to down grade from my last package but Alfie gave me plausible reasons not too.Although I am an older lady I was not talked down too. I am older,not stupid.I strongly recommend visiting Alfie at the Three store in Stevenage First class service.
August 2021 by April Mendez
Really great service by Ellie and Salvador. I went to store for my upgrade, and was asked a lot of questions to find out what i needed. I left the store saving money and got a new phone with a tablet. I always come here for when i upgrading, because i know i will get the great treatment and taken care of. Ellie was very polite and funny. Sal helped me set the new phone up when Ellie was finishing my paperowrk. Thnx.
