March 2024 by David Mcdonough
Grab money and leave you to it! I have submitted a form and still nothing. I don't have time to keep going to the store as I care for my wife full time. There is no 'after care' well not for me. hopefully other carers don't get treated like this. My glasses were damaged when 'fitted' and funnily enough I have heard nothing back
February 2024 by Carol Moss
Good customer service and great choice of frames at very good prices.
February 2024 by Amanda Game
Very satisfied with every part of eye test,Lovely lovely staff, it was a real pleasure to go there, my whole family use this store ( Stevenage magpie crescent ) 10 out if 10
October 2023 by Andrew Lyall
Everything perfect
October 2023 by Jennifer Storey
I am pleased with my new glasses. They are identical to my previous pair as they seemed to be the best choice. The fit has been perfect on them . I was expecting them to be a little uncomfortable at first because previous pair were. But these were fine.
September 2023 by Sofia T
Given a prescription that was far too strong. Eye test wasn?t very thorough at all. Had to go back 3 times for re-test. Twice with same optician and new optician and glasses still too strong. Spent so much wasted time in there and in the end I asked them to refund the glasses so I could go somewhere else. Not impressed.
August 2023 by Dede Thorpe
Great service. Clean store, staff are nice. I bought two pairs of glasses but didn't like the second pair as much as I expected. I went back like a month later and they exchanged them for me at no extra cost for a different pair.
June 2023 by Susan Sparkes
I have found everyone in this Specsavers to be so helpful every time I have visited; from the person doing my sight test to the lovely ladies helping me choose my new frames. For anyone who is still worried about covid, the staff are still wearing masks and I was really impressed that they give you a tray and clean all the display frames after you have touched them. Thank you for your great service.
June 2023 by Mr Blue sky
Awful customer service today. Woman was dealing with an upset customer but other staff doing nothing we?re not prepared to just pass me my repaired glasses as it?s a receptionists job not theirs. 20 minutes wasted with the jobsworths.
June 2023 by Cliff Neve
Brilliant Staff Bhunita very patient with me with my contact lenses trials and fitting all staff very helpful
May 2023 by Julia Dyer
Fantastic welcoming and friendly service. My new glasses needed alteration. Soft gel nose grips were not available/ discontinued only aiir-filled nose grips in stock. Soft gel grips taken from display stock items and added to my expensive frames. One extremely happy customer. Keep up the good work.
January 2023 by Nicholas Coward
Good experiance was told I needed glasses nice staff
January 2023 by Allan Wall
Just like stepping back in time, for example when I attended for my hearing test the computer system was down, the impression upon entering the area is.... not modern layout, also there is a door leading to Sainsbury store but not in use so Specsavers has an entrance door other side of the shopping trolleys. The audiologist was professional but I never got a test as IT down so sound booth not up n running, also he wasn't happy with my eardrums and said I should see a doctor so I did, GP said all seemed okay but referred me to hospital anyway just in case. GP said it will be a long wait for hospital. So I still have my basic NHS aids. I had the cash for a bells n whistle set of aids but not to be.
November 2022 by Zena Kiff
Had appointment this morning very impressed with service , all staff cheery a smile goes a long way , thank you?
November 2022 by Helen Tween
Usual friendly staff, happy with new glasses. Good communication
