January 2024 by Mark Halpin
Doesn't interest me but it keeps her sweet !
December 2023 by Charlie oliver
ONE person working ???? 2 days after Christmas. This isn't how a shop should work,I stood in a queue for more than 30 minutesWhere are all the other members of staff??
November 2023 by Jade Armstrong
Got brought the whole Winnie the Pooh collection as a present and 4 months later the clasp on the bracelet snapped. I took it back to Pandora for them to say I have caught it on something it hasn?t snapped it?s bent, I disagreed with the lady ask asked for a manager who was standing opposite for her to come over and says she agrees with the member of staff and there for is not covered under manufacture warranty. I told her I was not happy as this cost over £300 and they was telling me there is nothing they can do, they were extremely rude and unprofessional. In the end she said she would send it off for manufacture to look at it to what they think. Meanwhile while she?s filling out the forms she writes to members of staff have looked and agreed it?s not covered under manufacturer warranty due to be caught on something, so obviously there going to agree with her. Since then I have waited 13 weeks for it to return after being told it would take 4 weeks then 6 weeks to not hearing anything until the 13th week I get a call to say they will fix it as a good will gesture as it?s taken so long. Today I finally go to pick it up for it to still not be in line , even the sales lady agreed and as a good will gesture again she offers me a new one. This could have been solved 13weeks ago with no arguments if they done there job properly a warranty for 2 year is what it stands for. I will not be buying anything again from Pandora and will tell everyone I can not to buy from here. The manager in stevenage branch is not professional at all.
August 2023 by MIMMICKJIMMY 123
Nice staff, bad location, high quality items.
August 2023 by Annie Karmal
We called into this store, on our way from Holyhead to Ware. My partner wanted to buy me a ring for my birthday. Mollie assisted us, we were very tired from travelling and she was so kind and helpful. Great service.
July 2023 by David Lewis
Great help and service from Kiaya
April 2023 by Kyah Beach
I went into store to collect my charm and there was two amazing ladies, who deserve a promotion for going above and beyond. They were super lovely and interested in what I had to say, and gave all of their time. I can?t exactly remember their names, but I think it was Mollie Anthony of a lady might have been called Debbie.AMAZING service though!!
February 2023 by Loubell Prior
Fantastic! Came here for my birthday and asked to see ALL of the me range.... the young lady serving me was an absolute gem and more than helpful. Even tho I was taking abit of time I did not feel rushed into anything and came away with some lovely Pandora items a very happy lady
January 2023 by Mr Sline
Visited today.Online click and collect for two items.Quick reply, pleasant staff on arrival.
January 2023 by Alexandra Marini-Williamson
Just walked in with my fiancé as we were waiting to pick up some glasses next door, and we were greeted with such lovely customer service from a lady called Demi? not sure if that's her name or how to spell it, but she was really lovely and made us feel very welcomed and went out of her way to show me the gold salvation of rings you have. Clearly her knowledge in jewellery shone through and we left having a very enjoyable experience. Thank you
January 2023 by Lee Donovan
I rarely give 5 star reviews but the service we received from Olivia today was 1st class.Nothing was too much trouble and her help was fantastic.
December 2022 by MJ Bradley
The first time I went in I thought they were so pleasant and attentive and friendly. The second time I went in I realised it is just their sales training that asks them to say something nice about what you're wearing and to ask other specific questions. That said, the ladies who work here do seem genuinely friendly. The weekends can be hectic, it is less busy during the week.
December 2022 by Roy Hay
Very polite and helpful staff. A well stocked shop with some lovely gifts at very reasonable prices
December 2022 by Mark Street
Easy to move around store some items hard to see from a wheelchair, however brilliant helpful staff. Great shopping experience.
November 2022 by Aaron AG
Very helpful staff, good level of stock both on display and in storage.It can get very busy at Christmas, Valentine's day and sales. Seen queues 12 deep waiting to get in.
