March 2024 by Nick Scott
MB like to treat you well. Not pushy, the cars sell themselves really. Once we made our mind up, the car was ready to collect the same day.
March 2024 by Noaman Islam
Great customer service for existing customers, helpful everytime. I've been visiting them for more than 12 months now, each time on my visit the team they have is helpful, experienced in providing a good service and the gentleman in servicing centre are also extremely helpful, friendly and very very professional.The sales team is fine however, they can be improved, I'm still waiting on receiving an email from a member of staff there on an enquiry I made in person but not had this come through to date (shame, a let down from otherwise a great team!).3.5 stars out of 5
March 2024 by Henry J Dove
Would give 0 stars if I would. Do NOT take your vehicle here. Steering control module needed replacing involving removal of my steering wheel. When I got my car back my steering wheel was severely scratched all over the amg lettering. I checked online and my amg steering wheel came in at 1.2k.I went back to the dealer to speak to the service manager and after telling a service representative about the situation he appeared, and his first words are in a confrontational manner ?so you?re accusing us of damaging your steering wheel? luckily, Mercedes Benz up in Scotland who I purchased the car from provided less than 3 week old listing photos to back me.After initially refusing to help after damaging my car the dealer reluctantly eventually accepted replacement.Whatever happened here, a worker could not even be bothered to take care of a steering wheel on an AMG, I had to fight to even have my car repaired and go as far as drafting a solicitation letter + contacting who I purchased the car on to help.If they can?t take care of an AMG what makes you think they will bother with any Mercedes ?Avoid avoid avoid (unless buying parts, parts guy is A** here)
February 2024 by steve cooper
Currently doing upgrades to show room and very limited cars on show.
February 2024 by Dell Smith
Used parts and serviceAll good
February 2024 by Laura Reeve
We recently purchased our new car from Mercedes Stevenage and we are thrilled with it. The over all experience purchasing the car was good, and this was down to Denis. I would highly recommend going to him to purchase your new car as he is not pushy, friendly & pleasant to deal with. Thank you
February 2024 by Ruth Aris
Unfortunately I was not able to purchase a car from mercedes benz stevenage as they didn't have what I was hoping to get. However I must say a massive thank you to Kieran Whittle who simply couldn't have been more helpful and is a credit to the company. I will certainly recommend my friends should they be looking to buy a mercedes to visit him at Stevenage. Thank you ?
February 2024 by Ivana
I am writing to express my disappointment and frustration with the customer service I received during my visit to Mercedes Stevenage on Friday, February 9th.Upon arriving at the dealership, I was greeted warmly by the receptionist, which initially set a positive tone for my visit. However, the experience took a downturn when I met with Paul Mewsteid to assess the damage to my car, which required body shop attention.From the outset, Paul displayed a lack of willingness to assist me or provide a quote for the necessary repairs. Despite my request for a quote and my intention to compare it with quotes from other providers, Paul was dismissive and uncooperative. His attitude was both discouraging and disrespectful.Paul?s insistence that I should not bother obtaining a quote from Mercedes Stevenage because it would be more expensive than elsewhere was not only unprofessional but also unwarranted. His remarks about customers from certain areas, such as Luton, were discriminatory and offensive. No customer should be subjected to such prejudiced comments during a service interaction (I don?t live nor I am from Luton, so I am not sure why Paul even singled out that particular area. He was stereotyping and discriminating and I thought that Mercedes wouldn?t want to be associated with that particular behaviour).Furthermore, I was shocked to learn that Mercedes Stevenage charges customers £65 for a quote, a practice I find unjustifiable and unprecedented in my experience. As a consumer, I have routinely received quotes for various services without incurring any charges. The requirement for my insurance policy details before providing a quote only added to my discomfort and felt like an unnecessary intrusion into my personal affairs.The entire encounter left me feeling unwelcome, frustrated, and disrespected. It is disheartening to encounter such hostility and discrimination, especially from a brand known for its exceptionalcustomer service.I heared back from GM of Mercedes Stevenage dealership, appologizing for the incident. Mr. Spang connected me with Ms. Nicole Davies, a manager at Hilton Coachworks, company that Mercedes Stevenage uses for Bodyshop works. When I asked her what Mr. Paul Mewsteid had to say regarding his behaviour, she replied (word for word): "that?s just the way he is".I will fix my car elsewhere and I am not looking for anything from either Mercedes nor from Hilton Coachworks, I just wanted to share this appauling behaviour and I hope that customers have alternative options and not to use companies that are offending and disrespecting their customers. I thought Mercedes learnt from their past mistakes... apparently not!
February 2024 by martin morris
Every interaction I?ve had with Ed Lee, over the last few years, has been superb. Ed is a credit to Mercedes Stevenage and a pleasure to deal with.
February 2024 by Ajmal Marzban
I like it that was amazing and I bought a wonderful car from this bargaine
February 2024 by Eugen Panciuc
Tried to arrange a test drive for the third time calling in and being told that i should get a call back otherwise i should call and ask for someone . Jokes on you . I am going to Bmw
January 2024 by Charlie N.
I have been using Mercedes Benz of Stevenage for 3 years now. The service has become is terrible. They damaged my water cap by over tightening it which I had to replace as it was then leaking. The engine light came on straight after they serviced the car and I had to call out the RAC, they found the EGR valve plug loose and wasn't connected properly. When I complained to Head office and they investigated this issue Mercedes of Stevenage denied touching this, even after I have only been taking my car to them for the past 3 years? They even told me that the Mercedes RAC guy was lying? They only had to say sorry and admit blame and it would of been OK. Mercedes policy is not to admit blame for anything! This is the last time I use this garage. DO NOT USE THEM UNLESS YOU LIKE A STRESSFUL LIFE.
October 2023 by Ilcu Costinel
Dear Simon and Kieran,I am writing to express my sincere appreciation for the outstanding support and guidance you provided to me during the process of purchasing a used A Class vehicle. Your wealth of experience and professionalism greatly facilitated my visit and decision-making, leaving me confident that I had made the right choice.I would like to commend both of you on your exceptional assistance throughout the entire process. Your willingness to answer my countless queries with patience and clarity was truly commendable. The insights and advice you shared were instrumental in helping me navigate the complexities of the purchasing process, making it an effortless and enjoyable experience.Your profound knowledge of the A Class model, combined with your attention to detail, allowed me to make an informed decision that aligned perfectly with my requirements. I truly appreciate the time and effort you dedicated to ensuring that I found the right car within my budget.On behalf of my family and myself, I would like to extend a heartfelt thank you. Your commitment to delivering a superior customer experience did not go unnoticed and is greatly appreciated. You both have truly exceeded my expectations, and I have no doubt that your exceptional service will be highly valued by future customers as well.Once again, thank you for your professionalism, dedication, and outstanding assistance. Your efforts have made a significant difference in my car-buying journey, and I am immensely grateful for your support. I look forward to recommending your services to my friends and colleagues without hesitation.Wishing you continued success in your future endeavors.Yours sincerely,Costi
October 2023 by David Andrews
Absolutely shocking service.Had numerous visits totaling approximately 10 weeks that my car was in this garage.I was told various things that were wrong with my car.Loose bolts, broken in half ball joint, faulty shock absorbers to even maybe the fault being a characteristic.I took my car to another Mercedes dealer and it was fully repaired within 6 days including waiting for delivery of parts.Do not use this garage.AVOID !
October 2023 by richard hindle
Wow!! What an incredible experience Mercedes of Stevenage have given us, from the first day we walked in to Stevenage , Max Walker our chosen sales man has been just amazing , from day one his passion to deliver a 5 star service was apparent, JUST WOW !! At every stage Max went over and above and to be honest has made the process just flawless, we made this process hard as we wanted two identical cars for our daughters which is no easy talk at all on a new model car, but not only that the hand over was amazing with balloons, bows and even a Mercedes photographer on handAgain Max just blow us away and it was a true pleasure to deal with him and LandLautomotive
