December 2023 by john barnes
They seem to have lost the plot. Customer service in Branch somewhat strange, seem to be two staff who are telling me rather odd things. Telephone Banking try and help but can not effectively sort out, fifty minutes on the phone. A very disjointed service.
October 2023 by Zen Zenn
working people cannot use the bank! it is always closed on non-working days!
February 2023 by Tinaishe Rufasha
Excellent Customer Care
February 2023 by Tinaishe Livewell Rufasha
Excellent Customer Care
October 2022 by Ahsan jamal
Very nice
July 2022 by Bert Hemmings
No in branch business banking.Call centre take hour to answer.Poor systemClosing business accounts
June 2022 by Viktor Belichev
Poor service,horible condition of the facilities, and completely ignorant staff! One of the bank ladies was rude enough to tell me ,,she do not know when she will serve me because she was not ready'' it was 9:30am and i was standing waiting for 20 min before she was willing to serve me.She was asking very stupid questions about what i am gonna do with my money???It is my money and i will do whatever i want Lloyds!!! Inside the so called Bank looked like an old smelly dark pub with leaking ceiling broken carpet.The place need urgent renovation and the old staff need to make some space for younger and smiling happy to serve the public people! Horrible place
January 2022 by Anais Reanne
Lewis was very lovely and helpful in changing & creating some new accounts for me. Very informative, funny and would highly recommend. What I also recommend is ignoring the negative comments/reviews as 1. the opening hours aren?t a personal problem of the Stevenage branch and it can?t be helped and 2. those people are just clueless on how things work today. Many thanks to Michelle also, very lovely manager and helped me prior to the appointment too x
June 2021 by Bunny Bisht
Helping staff?
October 2020 by Lyndon Thacker
Seriously, ? Lloyds new opening hoursMonday to Friday 930am till 330pm, and not open now on SaturdaysWhat kind of helpful bank is this to a business operator?Poor service indeed!
July 2020 by Przemys?aw Kuni
Poor service... just been there with my parents to get this statement to close their account as they moving to TSB. Black lady was not helpful and was asking stupid questions when my father was taking his money out as he's English is not so great. When he asked about 1000£ she was stupidly asking "1000 what" so I had to be rude to reply surely not Euro as it is UK isn't it? Poor service
August 2019 by PrzemysÅ?aw Kuni
Poor service... just been there with my parents to get this statement to close their account as they moving to TSB. Black lady was not helpful and was asking stupid questions when my father was taking his money out as he's English is not so great. When he asked about 1000£ she was stupidly asking "1000 what" so I had to be rude to reply surely not Euro as it is UK isn't it? Poor service
June 2019 by Hanka Robbie
Sue was amazing. Itâ??s nice to meet someone so kind and helpful. Nice visit.
November 2018 by carla k
Somebody is using my address under the name of Vesa and the bank doesn't want to do anything about it, I returned the letters but they just don't want to question why that person is using my address. They want the letters but I already semd those back. The bank had been very unhelpful amd causing me a lot of stress.
September 2018 by Akil Raz
Poor service waiting time is terrible
