June 2025 by Onyisan
My visit to the Ernest Jones Stevenage branch was amazing. Nice ambience, clean environment and friendly staff. Rebecca attended to my needs. Even with my indecisiveness, she made my experience memorable. She was very patient, detailed and helped me to make a good choice. Rebecca was so cheerful, always with a smile and prompt to respond to my queries. She is an asset to Ernest Jones and deserves to be promoted.
April 2025 by Gary Smith
The watch was very badly packaged. (see photo) It came in the wrong box without the special racing booklet. The watch had clearly been worn before. This is the second time Ernest Jones have tried giving me a watch in the wrong box and without info. Will never use again.
April 2025 by Sam Marshall
Emma at the Stevenage branch has been following up on my watch repair, really helpful and friendly
March 2025 by Darren Picken
Never open on time still closed even though it says open 09:30... now its 09:50
October 2024 by Lynn Parker
Lovely helpful girl in Stevenage EJ today! Made me laugh and smile and showed me the promotion so I got a beautiful necklace at an amazing price!
August 2024 by Matt Thomas
A very enjoyable shopping experience in your Stevenage store, today. Very helpful and friendly staff. Rebecca really went the extra mile which really made our day. Yay! to Rebecca :)
June 2024 by Nick Gee
Rebecca was extremely helpful and I would be more than happy to recommend her when you are searching for jewellery or in need of something being fixed.
She was also very happy which makes a nice change from some showroom assistants.
April 2024 by Direct emark
I highly recommend this store if you're looking to purchase wedding or engagement rings, or a meaningful gift for a loved one. They have been incredibly helpful, consistently going above and beyond to ensure complete customer satisfaction. Truly outstanding service
April 2024 by Ritu Uppal
Excellent service from Jude in Stevenage
October 2023 by Heather West
We highly recommend this wonderful jewellers who have the most kind, professional staff. We were served by Jude today when we purchased some jewellery and he was so helpful and patient. Thank you Jude.
October 2023 by John Aalto
Bright, clean showroom, helpful staff including the manager & assistant manager, who have excellent product knowledge and great customer-centric attitude.
September 2023 by Andrew
I?ve used the Stevenage store quite a few times now and luckily it enough I?ve dealt with the same lady. She?s been fantastic always makes you feel welcome and her knowledge on items is brilliant. I would highly recommend Rebecca!
August 2023 by Jordan9films
Great service at the Stevenage branch, they made my purchase very easy and smooth and will definitely go back again for future purchases!
April 2023 by dhruv patel
Went to adjust the strap size of my TAG heuer Carrera,She did it within few minutes because I bought it from the store she did it for free.5star service ??
March 2023 by NEETHU MOHAN
Me and my family visited this shop today for buying a Watch for my Husband. We had a great experience with them and we are really happy with the watch that we bought. The gentleman who helped us with the purchase was so generous and friendly.The staff there were very friendly and supportive even when our child was so noisy and running around. One of them even explained everything about diamond as I had a doubt regarding diamond rings. That was so helpful. We were not there to buy ring but she took effort to clear my doubts. Their customer service is commendable as they are willing to go the extra mile to ensure customer satisfaction. We are highly satisfied with them. Thank you and keep up the good work.
