January 2024 by Andrew Young
Unprofessional staff who are not helpful.Too busy having a chat and clowning around to help out.
May 2023 by Matt Perry
Staff too busy having a chat rather than serving customers.Lack of staff in the bathroom department
May 2023 by Christopher Faulkner
Nice and quiet at the time I went only thing is that the trolleys are not toddler friendly
December 2022 by Angeli Madrid
Awful customer service!!! We had 3 appointment cancellation because they said the bathroom designer was ill which is understandable. On our 3rd appointment we were not even on their list. I asked for a bit of consideration because they are the ones who rebooked us and I took the day off for the appointment but they said no they cannot give us a few mins just to look at the design. They are awful! The need to change how they do things.
December 2022 by Ying
Nonprofessional, unfriendly St Albans branch kitchen design manager and team, awful customer service!We have ordered another white kitchen units to match the exiting kitchen units which were installed last year. However, the dark coloured kitchen have been delivered, unfortunately installed by independent builders. the staff who was responsible for the mistakes didn?t replied any of my emails. The worse thing was , the manager lied and bullied me by saying the wrong colour has been chosen and told me go away. Then I have contacted customer services , the guy told me to file complaint through Wickes? website over the phone . After I filed up the form and a long wait, the customer service team told me that they could not do anything ,they forwarded the complaint to St Albans branch manger. After one month, still no reply from anybody.Where is the consumer rights? I may have to go to the court to get justice.
December 2022 by Andy J
Cold welcome on a cold day . Went in to buy some emergency rock salt for my driveway . What terrible rude staff no a good morning or a thank you . Worst staff I have ever come across . Rude and arrogant
August 2022 by Blanca B
Terrible service to help you to design/buy a kitchen and bathroom. They cancel the appoiments and never get back. They came to measure but impossible to have an appoiment after. So unreliable!! I do not bother to continue with them!
August 2022 by Steven B
Came for a click and collect - prompt service and friendly staff.
August 2022 by Graham Thomson
Was looking for Peashingle. Was met by the most grumpy old man who told me it was up there but to go round the long way, then proceeded to tell me I had the wrong trolley for carrying it. I only wanted 3 bags so I thought it wasn't a big deal.He clearly had a face that would make an Onion cry!! Obviously didn't get his cooked breakfast this morning !! ??I'll be back for more though because yours is the cheapest in town.A lot better service today. Lovely young lady took my order and I even got free delivery service. Thank you
July 2022 by Matt Cranny
Misfitted my dishwasher - blew the surrounding units Plumbing fitted wrong as well. They refused to sort it out and are now saying not covered as out of warranty (despite happening when fitted) Unable to get anyone to listen - attitude is if you don?t like it go to the ombudsman. Stay clear!!!!
July 2022 by June Knott
Ok but not what I wanted in stock
May 2022 by Mike White
A good hardware shop. Clean, tidy and well laid out. A good range of products, especially for the amateur like myself.It's quiet as well, the staff are very helpful. I'm happy to use this shop and recommend it.
May 2022 by Tracy But
Garden flooring with low cost
February 2022 by Hannah Pestaille
A well laid out store: good stock levels.
November 2021 by Creep eone
It was a late afternoon visit so not too busy, the staff I delt with were kind and friendly
