March 2024 by Vikki Mann
For someone that is very self conscious and suffers with bad anxiety I find this gym and swimming centre amazing. Everyone is helpful and friendly and there's a wide range of people who use the facilities. Parking is good and there's a beautiful park across the road you can look out at or take a nice walk in.
February 2024 by Louise Winmill
Very disappointed with our visit today. We booked the family swim (for half term) and on arrival were told we could only use the competition pool, which was freezing. My two year old wanted to get out after 15 mins - in tears with chattering teeth. They wouldn't let us use the toddler splash area since it was near where swimming lessons were taking place (this wasnt flagged at booking). Receptionists offered little apology. I don't think you can say something is family swim and then have conditions which aren't suitable for kids.
February 2024 by Steven G
I?ve just read a lot of negative reviews ? however I can?t really agree with them based on my experiences. The facilities as I see them are excellent. I feel that we are very lucky to have this sports hub in a very convenient location for many. The coffee shop is spacious, the wall is great, the gym is large and airy, and the people I?ve encountered are helpful and friendly. Hopefully the issues I?ve read about are taken care of.
February 2024 by David Wong
Well equipped, spacious and comfortable place
February 2024 by ayesha batool
Extremely unhelpful attitude from reception staff. People at the reception need retraining for their dismissive behavior. Additionally, repairs in the spa area take an unreasonable amount of time, yet full membership fees are still charged.Wont recommend westminster lodge to anybody
February 2024 by Survey Lion
Disappointed with the receptionist when attempting to retrieve lost property. Unhelpful and dismissive attitude, inefficient process. Management should improve customer service standards.
February 2024 by caswell lady
Really helpful staff. Clean facilities and great class
January 2024 by Clare Couchman
Well-equipped and modern gym, great classes and lovely spa area.
December 2023 by Bogdan Manole
Staff is extremely rude, using derogatory language to me and my peers for no reason whatsoever. Staff name is rhys
November 2023 by Susannah Mansfield
A very poor experience today (16.11.23). Booked over the phone the 2-3 session for 2 adults, 1 x5 year old and 1 baby. Paid on arrival and changed, on entering the learner and water confidence pool and were told they were closed for lessons and only the big pool was open. This was entirely unsuitable for a 1 year old and cold for a 5 year old. I had to immediately change the 1 year old back into clothes and returned to reception, grateful to be given a refund by a lovely girl. The other adult and 5 year old remained in the pool (although extremely cold) while I and the baby sat on the side, and they were looking forward to staying til 3. At 2:55 they were briskly told the session was over. When my husband said 2-3 was the advertised session (it clearly states this online) she shouted ?sessions are 55 minutes you need to get out and ask at reception.? This should be amended for the advertising online. A very poor experience and we will find an alternative leisure centre in future.
November 2023 by Nada que ver
I made a complaint about terrible treatment from the climbing instructor. My complaint was dismissed by management, blaming the children instead. Not good in 2023
November 2023 by Oo L
Nice sports hall with good coloured walls for badminton. The ceilings are white and the lights are sometimes too bright in your eyes but overall, a nice venue.
October 2023 by Jakub Ostach
Great leisure center, many amenities, not too busy during the day. I took one star off as there's no soap in dispensers in the pool area every time I visit, and changing rooms can be messy during peak hours, but in overall strong 4+
October 2023 by A man called Otto
Management at this place need to tell the young people who work there to wake up, look interested, go faster , care about the people who use this centre and provide some service in a quick, fast manner .. !!Everyone walking around doing nothing !!!Takes 3 people to serve a coffee in a disinterested, I don?t want to be here , I?d rather be looking at my phone kind of way .
August 2023 by Nej Nej Zuba
I have only used the swimming pool and my family and I love it. Staff are friendly, pool facilities are clean and the inflatable session is brilliant.
