December 2023 by Andrew Worton
Took out a contract for a new iPhone for my daughter. Excellent customer service from day 1 at the St Alban's store! Ben is probably the most helpful person I have ever come across. Nothing is too much trouble. That being said, the whole team is wonderful. Thanks for your help. Kind regards Andrew and Tyra
October 2023 by David Simkins
Came here to take out a new contract (as the old one had expired) and to upgrade my phone. A Sunday morning, so thankfully no wait, and the model I wanted (iPhone 15 Pro) was in stock.I was dealt with by Yaz (Yazdan), who was very knowledgeable and assured. Everything was well explained and my experience exceeded my expectations. Great job!
October 2023 by Andrew Dexter
This company has a dreadful infrastructure that you will be subjected to once sales is done with you. Here?s a redacted list of issues I encountered whenever more support is needed than just providing a signal (which incidentally is not strong enough to work in the store. How embarrassing)?Promised that the phone would work abroad on their partner networks. This is a lie and no amount of troubleshooting while on holidays will fix it. Save yourself the trouble and get a SIM.?When renewing the contract promised that the old phone number would port over within a day. It took more than a week and meant that no online transactions could be verified. While visiting the store multiple time subsequently I heard this promise being made over and over. It is a lie as there is a long list of customers who could not be moved in time.?I was rolled into a business account without my knowledge and the website was not connected to my accounts properly so I could not pay without visits to the store.?I was promised a refund of 52 pounds for my troubles but. Wver received it as managers changed and they no longer could access my old account.?I have made numerous trips to the St Albans store and been promised something every time that never materialised including calls back and resolution of problems.It?s just a rubbish company and it?s the cheapest for a reason. All they have is a signal. Good luck accessing it
October 2023 by mark dowd
Worst customer service I have ever had the misfortune to endureTwo young girls one apparently a manager were the most unhelpful ppl I have ever met
August 2023 by Anil Jagota
Great range for in store shopping
May 2023 by John Crowhurst
Very helpful team in the Maltings St. Albans
February 2023 by Sarah Austin
You can't return accessories bought in store and they don't tell you this when you purchase
February 2023 by Magda Virag
very rude new manager there who always interrupts me and other staff members talking when i come into the store. He has no manners. and really should not be a manager of a store when he does not know how to behave to customers. I joined 3 because the staff were nice in store. now the store has changed and has awful management its not a nice environment for customers. And will be changing phone companies
January 2023 by Simon H
Surprisingly suboptimal customer service, made only worse by the store manager's misrepresentations and empty promises. The most frustrating thing here was the lack of empathy by the staff, including the manager for wasting my time on two occasions. Since when has Three's sale process allowed such derisory behaviours by its staff. Very disappointing indeed. You guys need to nip this in the bud before it becomes more of a widespread financial issue.
January 2023 by Psy H
Surprisingly suboptimal customer service, made only worse by the store manager's misrepresentations and empty promises. The most frustrating thing here was the lack of empathy by the staff, including the manager for wasting my time on two occasions. Since when has Three's sale process allowed such derisory behaviours by its staff. Very disappointing indeed. You guys need to nip this in the bud before it becomes more of a widespread financial issue.
December 2022 by Simon B
Surprisingly suboptimal customer service, made only worse by the store manager's misrepresentations and empty promises. The most frustrating thing here was the lack of empathy by the staff, including the manager for wasting my time on two occasions. Since when has Three's sale process allowed such derisory behaviours by its staff. Very disappointing indeed. You guys need to nip this in the bud before it becomes more of a widespread financial issue.
November 2022 by Sandrine Kuentz
improve their customer service in the store and not employ sexist,mysoginistic sale assistants
October 2022 by Dheeraj M
Thanks for ASMA( customer advicer) and her college for helping me out in my purchase with good attitude of interaction and with a wonderful smile that will make everyone day
August 2022 by Alex Zabecka
Paul from St Albans store helped me a lot to sort out the end of contract. Then helped me with the new contract. St Albans team is very friendly and helpful. I recommend three.
July 2022 by Ed Dalby
I spoke to Luke who gave amazing service and guided me through several options making sure I got the perfect deal for what I needed with zero pressure. Very highly recommended
