November 2022 by Donna Amhari-Smith
I have just been verbally abused in this shop after attempting to return an Amazon parcel. When I entered I was ignored by 2 members of staff. After gaining their attention and explaining that I wished to return a parcel, the assistant told me to print a receipt. I asked for help with this and he refused. When I asked for the manager he said he was not available. In no time, the second member of staff said he was the manager (he had been doing something under the counter, out of sight). When I said I was disappointed that he would allow his staff to be so unhelpful - he had obviously clearly heard the interaction between the other man and me - he became upset and swore at me. He told me to get out of the shop and began videoing me whilst speaking into the video saying that I had tried to steal a lollipop. This is an example of how not to do business.
October 2022 by Naimur Rahman
I?ve been going to this shop since I was young and I have never been disappointed with the customer service. Owner of the shop is always nice. The shop has everything you need. Especially Hermes drop off. I have been able to send off parcels from there very easily with no hassle.
October 2022 by Celia Jarvis
This shop used to be well run, but lately the standards have really slipped. The staff are usually rude, indifferent or too busy talking on their mobiles to properly assist customers. The parcel collection point is absolute chaos. Customers' parcels are piled high on a dirty floor and there's no order or organisation to the pick up process. Normally customers are just told to find their parcel themselves which means rooting through a massive pile, and seeing other customers' addresses. It could be a big GDPR risk. If you can go somewhere else, do so.
October 2022 by Heather Willows
A friend was left extremely distressed after she was rudely told to get out of the shop with her guide dog. Disgraceful & illegal! Wish I could give NO stars but you can?t post a comment if you don?t.
October 2022 by Alison Roberts
On last Saturday I walked in with my guide dog. The ?manager? immediately sent me out. He refused my guide dog to be allowed in and wouldn?t accept to listed to me? even though i explain the law allows me to enter. I was very upset and we have reported this to the police ?
October 2022 by Derek W
As per instructions from Evri /Hermes Amazon I had a item to returnThey said don?t need to print label don?t need to package itI took it to the shop he refused to take it he said he does not package thingsHe said it was my fault I showed him the instructions but he still refused to take the item and said it was my faultWould not recommend this shop
October 2022 by Daniel W
Went to return Amazon parcel and their machine was broken. The staff was pretty unhelpful.
October 2022 by Kimberley jane Baron
I use this shop 1 - 5 times a week. We as a family love it. Friendly staff always happy to help.
October 2022 by MrFred
Don't go here expecting to return your amazon package. "Printer is broken"....
October 2022 by Perri Sansi
Rude and aggressive shop keeper who thinks he?s the St Albans Mayor. Foul mouthed service. Shop somewhere else best.
October 2022 by Sheena Morrison
I just heard that this shop refused a lady in with a guide dog. Absolutely appalling nowadays.
October 2022 by T H
Horrible, horrible person behind the counter. Stay away. These people hate disabled people and animals. Very poor human beings.
October 2022 by Shifana Begum
Valued placeCan get everything as like in super marketFriendly staffsGood going.....
October 2021 by NAGULLA SAITEJA
Worst store rude behaviour doing fraud regarding products quality and charging more on products
October 2021 by sai chaitanya nanduri
The owner of the store is a fraud person be careful with him.
