September 2025 by S Ali
Purchased a shoe online by the Westfield store manager recommendation, after 2 months the stitches opened and I am now struggling to return it, telephone line does not answer and they put you on hold more than 1 hours with no reply, you write to then they respond with none sense requirements , they try to proof the shoes ok buy asking you for hell of photos
Very angry at their response and still chasing to solve this issue
Never buy online from them
Their return policy is basically try not accept fault to refund you
Very difficult to get through to anyone
Bad bad bad
Never again buy from skechers
January 2025 by Tat
Very comfortable shoes/ trainers. However, the worst quality possible. Latest pair of trainers bought at end of August 2024, been wearing them 3 times a week since purchase and now begging of December the memory foam sole has started to desintegrate. This has happened to the previous 2 pairs I had. I walk and can feel bits of the insole moving around in the shoes. Atrocious quality. Just emailed Skechers, but not holding out hope for a resolution. Very poor quality and a con. They should be held accountable for selling products that clearly are not fit for purpose and don?t last a reasonable amount of time.
October 2024 by Veronica Dodd
I ordered one pair of Slip-Ons plus a pair of sandals on 9thAugust , Skechers took £ 136:95 out of my bank on the 13th August, l have not
received the goods! I have telephoned three times, PLEASE can you reimburse me, thank you
Yours faithfully, Mrs. Veronica Dodd 22 Mill Lane, Rustington Littlehamton West Sussex BN16 3EG.
Dear Skechers,
I have received one pair of skechers! They are NOT the ones that l ordered!!
I ordered one pair of SLIP-ONS .
Also you have sent me the wrong size!!!
I also ordered one pair of sandals, they also are the wrong size !!!!
I am SO disgusted with this service, please reimburse my account, when you have done this, l will return the two pairs of Skechers.
Awaiting your response.
Mrs Veronica Dodd,
22, Mill Lane, Rushington, Littlehampton. BN16 3EG
October 2024 by Juli H
Really unhappy with Skechers. I bought a pair of waterproof trainers and they leak - badly! So far, I have had to travel to the local store 3 times to either drop them off or collect them; all at my own cost. To add insult to injury the Customer Services team have said they don't leak and that they aren't going to answer my emails any more!
I have always previously had excellent experiences with Skechers shoes, their staff and their service but this issue has left me speechless!
I have worn the shoes 3 times, once in rain and twice in wet grass and each time they have leaked. Why Customer Services say they don't is beyond me.
I have emailed the head office 4 times so far and have not received a reply.
Sadly I find this totally appalling and will not be shopping at any of their stores and I'm telling all my family and friends!
September 2024 by Peter Bayman
Very disappointing customer service. I bought two pairs of Skechers Slip Ins (not cheap) at their Battersea Power Station store whilst on a day trip. They seemed okay in store but I found that, especially walking downhill, your foot slides forward in the shoe and your big toe rubs on the low rubber front rim and gets sore. This does not happen with other Skechers shoes but is a design fault in these.
Their Customer Service was of no help and said I could not get a refund if I have worn them! How else would I know there was a design fault? They also said I would have to take them back to a store but I am having hip replacement this week (which is why I wanted slip on shoes) and will not be able to travel for months.
Very poor service.
August 2024 by Julie Packer
My new white trainers, I only wore them twice, one has discoloration on and they look odd. I paid a lot of money for them and apparently this is not a fault and Sketchers are not doing anything about them.
July 2024 by Gina Cohen
Beware - I believe this is a sham website not connected to Skechers at all.
July 2024 by terry Langley
Was sold 2 pair of sandles that are 1 size too small, asked at outlet to change for larger size with proof of sale on card app, told no chance as need a receipt from store, one not given when purchased as card app enough proof, exchanged goods in Chinese outlet in similar circumstances and proof of purchase found on till with card details!!!!! Rip off by Skechers!!!!
March 2024 by Happy Days
Skechers are the biggest con on these planet... I bought the shoes because they say they are really good for your feet but only add them on for two days and in severe pain with my knees and we'll need to take some days off work to rest that's how much agony I'm in
January 2024 by Victoria Barnes
Awful customers service, no help at all
October 2023 by Gloria Levene
Customer service at St Albans is non existent,they don?t call you back ,basically they couldn?t care less ! Appalling customer care !
August 2023 by Lauren Conway
Been wearing Skechers for years and this was my first purchase from Skechers direct and I certainly won?t be ordering directly from them again.They don?t respond to emails as a lot of reviews on here state. My first email was due to the website dropping a part of my address when entering so I emailed about this and still to this day I was not contacted back.I returned the trainers as they were marked a little nothing terrible but still I have never had this before. I again emailed 2 separate times and no response from Skechers.I managed to find a telephone number which did get my refund actioned, however the member of staff couldn?t offer an explanation as to why emails are being ignored and other reviews are saying the same thing. I would expect a company as well know as sketchers to be able to a basic functioning customer services.
August 2023 by Google user
Been wearing Skechers for years and this was my first purchase from Skechers direct and I certainly won?t be ordering directly from them again.\\n\\nThey don?t respond to emails as a lot of reviews on here state. My first email was due to the website dropping a part of my address when entering so I emailed about this and still to this day I was not contacted back.\\n\\nI returned the trainers as they were marked a little nothing terrible but still I have never had this before. I again emailed 2 separate times and no response from Skechers.\\n\\nI managed to find a telephone number which did get my refund actioned, however the member of staff couldn?t offer an explanation as to why emails are being ignored and other reviews are saying the same thing. I would expect a company as well know as sketchers to be able to a basic functioning customer services.
October 2022 by Sue
Terrible Customer service order online waited a month still nothing, contacted customer service yet again, who are doing an investigation why this didn't happen on my first email who knows, have been told this could take yet another 10 days which will be six weeks, I've had to continuously chase the Sketchers customer service team , for a world wide company this is far from good enough, Ive had to contact them by email only their response takes at least 5 days, & even then they don't have the answersSketchers you really have no customer commitment
October 2022 by Gunay Feltham
Today in Bromley Glades Sketchers store assistants need to be trained in customer service and welcoming attitude not follow customers in the shop interrupt and question them with asking did you say I was rude I heard you... Do staff question customers for complaining about the bad service...
