August 2025 by Bethanie Hurst
My dad & I usually come in here to collect orders from what we?ve placed on the Next app. The staff we have encountered on the occasions we have been in here are usually very friendly!
July 2025 by Abdur raheem Choudhury
Absolutely rubbish service. It said I collected my online item when I haven?t. They scanned it as collected although they ask for name and address in collection so I?m not sure how it went through that, eventually one of the women at the till went to double check k at the back and they found it. This took 40 mins. I wanted to speak to a manager about this, his name was mustafa and he was just waffling a whole load of rubbish and being rude trying to justify why it got put down as collected and nothing he was saying was making sense, when I explained the situation he said he doesn?t see the problem and that the item is now with me. 40 mins of my day wasted on something that?s should?ve taken 2. Absolutely disgusting service and manager was rude.
February 2025 by TSliman12
ordered online wrong size my fault .Rang customer services told return to local outlet to exchange for the right size
got to the store returned items only to be told i have to wait for a refund .
December 2024 by Danny Heffernan
Went in to next this morning to bring back a dress for my wife and collect a online order for her I didn't have the order code and the lady who served me was nothing short of brilliant a credit to your company I forgot her name superb customer service ta very much
November 2024 by Demetri Loizou
Good range and great service from Jackie.
October 2024 by Irum Waqar
Manger is very rude staff are unexperienced
January 2024 by Ian SIMPSON
Called in at Next store located at the shopping centre London Colney today at around 1030hrs and I must register my disappointment with the state of the toilet facilities, which were so disappointing for such a high-profile brand as Next. Whilst the room was generally clean, there was no toilet seat, the rim of the pan was dirty (probably due to no toilet brush being available) and there was no water (nether hot nor cold) at the wash-hand basin.
January 2024 by Max Sidhu
Good selection but staff here don?t do their due diligence of checking for tags, despiteasking them to?
January 2024 by shalim miah
The quality has dropped it?s not what it was before!
October 2023 by Natalie Sophokleous
Excellent customer service received today after I was desperate to change my daughters shoes for a smaller size , the lady that served me went above and beyond to ensure that she help find the correct shoe size and exchange the other ones . I was so pleased thank you once again / 5 stars all round to this team :)
October 2023 by Hayley Browne
Lovely and friendly customer service from Donna this morning!
August 2023 by Susan Quail
Thank you Lisa for your excellent customer service! made my shopping experience much more enjoyable
June 2023 by janet nicholas
Not enough staff on tills and using checkouts to return large numbers goods, which slows down the queue time quite extensively.
April 2023 by Andy Mills
Pleasant visit
April 2023 by Tommy Riardon
The mens trousers were so unorganised it was hard to find a size. Not just one or two rails/sections, literally every rail. From jeans to trousers, chinos etc, it was a complete mess.
