January 2024 by Ian SIMPSON
Called in at Next store located at the shopping centre London Colney today at around 1030hrs and I must register my disappointment with the state of the toilet facilities, which were so disappointing for such a high-profile brand as Next. Whilst the room was generally clean, there was no toilet seat, the rim of the pan was dirty (probably due to no toilet brush being available) and there was no water (nether hot nor cold) at the wash-hand basin.
January 2024 by Max Sidhu
Good selection but staff here don?t do their due diligence of checking for tags, despiteasking them to?
January 2024 by shalim miah
The quality has dropped it?s not what it was before!
October 2023 by Natalie Sophokleous
Excellent customer service received today after I was desperate to change my daughters shoes for a smaller size , the lady that served me went above and beyond to ensure that she help find the correct shoe size and exchange the other ones . I was so pleased thank you once again / 5 stars all round to this team :)
October 2023 by Hayley Browne
Lovely and friendly customer service from Donna this morning!
August 2023 by Susan Quail
Thank you Lisa for your excellent customer service! made my shopping experience much more enjoyable
June 2023 by janet nicholas
Not enough staff on tills and using checkouts to return large numbers goods, which slows down the queue time quite extensively.
November 2022 by The K D
The mens trousers were so unorganised it was hard to find a size. Not just one or two rails/sections, literally every rail. From jeans to trousers, chinos etc, it was a complete mess.
October 2022 by Nicola Westcott
I have no idea what this store does with online orders placed to collect - I have lost count of the times I have gone to collect items I have had notification of that have arrived for collection only to be told ?they can?t find them?. Not only that, you wait an eternity and usually need to find a member of staff to see if anyone is actually getting parcels. This happens all the time, not a one off, it?s just ridiculous!
August 2022 by Julie Fear
Helen & Mandy in Next Home went over and above to help my parents today with their purchase, they are a great asset to the store and staff like this are hard to find these days !Thanks both
July 2022 by Mike F.
Shocking!........in a 15 minute period over 10 customers and 2 staff were not wearing masks as mandated. No one checking on entry. I will not be returning!
July 2022 by Stryker Peterson
Closed at 7.26pm despite advertising being opened till 8pm on friday 8th July 2022.
June 2022 by / skn
I needed a suit for a funeral and initially tried M&S in Hemel (incredibly limited range). Then tried Next in Hemel. Sadly, unless you wear sandals with a suit or are a member of the Miami Vice Fanclub, you'd be out of luck. Lady in Hemel M&S said try London Colney, but on arrival the available sizes were for skinny Minnies! Tried Next London Colney as a last resort. Glad I did. Super helpful lady (Mandy) looking after the changing rooms morphed into my personal stylist! She was a massive help, and saved the day. Thank you Next, thank you Mandy.
June 2022 by D ?Dizz?
Poor selection of stock and always out of the size I need for myself or the kid?s. Mens department is the only good thing about the store. In store Costa is a bonus.
May 2022 by Josh Gruneberg
Great service from Bradley. Very helpful in giving me advice on how each item ie shoes,shirt and suit and a tie. Always ask for Bradley great helpful guy
