February 2024 by Anita Endacott
The people who work here are rude. Would never use them again they need to work out how to serve customers properly without the attitude. Even one star is one too many
January 2024 by Emily Bentley
I used to think this pharmacy was excellent when it was called Dereks Pharmacy. Unfortunately recently it has been the opposite.Ive recently been to the pharmacy a couple of times due to needing travel vaccinations.At my first appointment it took 3 attempts for one of my injections- I know that these things happy and I wasn?t too worried. However, when I needed to return for a second dose of one I was told it was no longer in stock and to call elsewhere. This made it considerably more difficult as I had already had the first dose with Jade pharmacy. She didn?t seem bothered at all that she hadn?t reserved the second dose as part of the course I needed. The Pharmacist wasn?t able to provide any proof of my vaccinations either - nothing online, nothing sent to my GP, no little booklet to fill out and she couldn?t even print off the proof so she asked me to take a screenshot on my phone.The final problem was that I was only told I needed 1 dose of Hep B- all the other pharmacists I have spoken to since have said it?s a course of 3 - so this is very concerning.Overall a very disappointing experience which caused far more hassle than it was worth considering how expensive some vaccinations are these days.
January 2024 by Kristina C
Phone is constantly engaged. I think they do this so they don?t have to answer patient questions! Really poor service
January 2024 by Johanna Attewell
Very strange experience with the pharmacist yesterday. NHS app advised to go there to get an emergency prescription of medication I had run out of. When I attended, the pharmacist seemed bemused by the concept of an emergency prescription. She looked me up and down as if I was trying to procure illicit drugs instead of a repeat prescription.She asked if I had been there before, which I had many time,but told me there was no record of me and to speak to my doctor (wouldn't that be a nice thing). Terrible incompetent service - completely ignorant of any NHS processes and shouldn't really be allowed to practice, in my opinion, without further training.
December 2023 by Stuart Everard
Needed an emergency prescription and they were one of the few reported open on Sunday to dispense it.I am currently unable to leave home with an injury and arranged for someone to collect it from Jade on Sunday but they could not collect it because of an issue with Jade?s IT system. After waiting several hours for it to be fixed it became apparent it would not get fixed until Monday. Apparently Jade do not have any IT support on Sunday so would not be working until Monday.So I arranged for it to be delivered Monday and meanwhile used 111 to get one days supply issued by another pharmacy open on Sunday.When I called back to Jade on Monday to confirm the prescription was being delivered it turned out they forgot and as they only deliver once a day it would now be delivered Tuesday.I explained I was currently restricted to bed and had nobody else to collect it on Monday and I needed the medicine on Monday.They could not care less. No apology and no empathy or even acknowledgement they forgot to add my prescription to the Monday delivery and their decision not to have IT support on Sundays made a poor situation worse.Due to their incompetency and attitude I will not use them again.
October 2023 by Paddy Brice
Ignorant staff ignore you
September 2023 by Sarah Comfort
Terrible unhelpful service. I only use this pharmacy as the branch at Parkbury House is currently closed. Served by the male pharmacist on duty - no inclination to be helpful and rude dismissive attitude while aware that I am heavily pregnant. On a previous occasion, they have incorrectly queried a GP prescription and refused to give it to me against the GP?s advice, creating a load of back and forth with the GP, wasting everyone?s time (another reviewer mentions the same). Avoid if possible.
July 2023 by A R
Awful service. Waited over half an hour for prescription that was sent via GP surgery days ago. Staff seem unorganised and unable to cope with more than two customers being in the shop at once.
July 2023 by Ama Maher
Great service everytime. The service is fast and the queue is managed efficiently by really lovely staff.
June 2023 by Hamida Begum
Awful pharmacy they just can not be bothered to help you. The Parkbury pharmacy is currently closed for refurbishment and so this one is the next closest one. They refused to deal with me as I have to deal with another branch who is looking after the Parkbury branch customers. Had a prescription sent over from my doctors to make my life easier but the staff there just made it so difficult. The staff are not helpful at all. They are not rude just not helpful and they just send you away and really are not bothered in helping you. When you do manage to get help they are out of medication and send you away to try another pharmacy. It?s always the same with them no matter what time of day you go in. Would not recommend this pharmacy at all.
April 2023 by Ruth Aris
Very helpful pharmacistWill definitely be going back again
November 2022 by TheAntitrollpatrol
I would have to say it?s the very best experience I have EVER had in a pharmacy. Knowledgeable, super friendly and helpful staff, I was COMPELLED to write a glowing review. I am so pleased with the service received that although I live so far away, I?ll make every effort to return for all my pharmacy needs. The staff are a just fantastic!
August 2022 by Terence McLeod
Excellent pharmacy and brilliant staff. I've needed various medications over the years for Ulcerative Colitis and recently after surgery to remove my colon. They have never failed to provide the medication I need. They also offer a superb delivery service.
August 2022 by Saroj Chana
Absolutely superb service .staff very helpful and v quick service. Excellent all round.
July 2022 by David Simkins
First and foremost, when Jade Pharmacy took over Derek?s Pharmacy they should have ?zeroed? the previous reviews/ratings via Google. They didn?t, hence Jade?s ratings are inflated.Derek?s was independent, friendly, helpful and professional; always offering sensible advice to avoid you visiting a GP, but only if he was certain.I have been to Jade?s twice since they took over this pharmacy. The first time to queue to book an appointment for a Flu Jab, only to be told they didn?t have any vaccines and wouldn?t for the foreseeable future, despite the live advert board in the window saying the opposite.The second was two weeks ago to book an RT-PCR test for this Saturday, ahead of a work trip to Qatar. They called to cancel my booking on Tuesday for no apparent reason and, when I asked them for an alternative provider, they suggested that I should consult Google! Hence my weekend plans are scrapped as I head off to a provider in Watford. By the way, three days later they are still advertising this service; probably at times when they can be bothered to provide it.This is only my third one star review, but this branch deserves nothing more, sadly.
