May 2023 by Lynette Heath-Brown
Had a billionaire ice cream for a treat! It was magnificent!!!!!
February 2023 by Teresa Bedford
Really helpful staff . Good range of products
November 2022 by Kalina Lear
Everything very nicely laid out. When I took my items up for purchase the lady handed me a loyalty card so a good way to save on purchases going forward. Would recommend a visit especially with Christmas coming up
November 2022 by New Start
I like the shop in St Albans- it's small but welcoming and I don't feel harassed in here by the staff - I often go into buy gifts and the staff know appropriate boundaries and are helpful and pleasant.Not forgetting the delicious selection of chocolates in here - I often get sidetracked and buy things for myself ?
July 2022 by AT Bushell
Lovely shop. Friendly staff. Am missing a few products due to Brexit/Covid.
May 2022 by Andy Brown
Service and quality and the products themselves are all great, but very expensive. Fantastic to treat yourself occasionally
May 2022 by Steven B
I love Hotel Chocolat chocolates, and look forward to when the ice cream machine is working again!
January 2022 by Dee Y
Pre Xmas crush! Staff as ever helpful, polite and friendly. I never have a bad experience in there! Certainly not the St Albans branch.Busy but they be kept folk moving and it was all good humoured tooGood to range for Xmas.Love that they're British and also ecologically aware.Why buy anywhere else??10/10
December 2021 by Dee Youngs
Pre Xmas crush! Staff as ever helpful, polite and friendly. I never have a bad experience in there! Certainly not the St Albans branch.Busy but they be kept folk moving and it was all good humoured tooGood to range for Xmas.Love that they're British and also ecologically aware.Why buy anywhere else??10/10
December 2021 by win task
Always go with quality stuff n in chocolate Hotel Chocolate is best for their quality n huge variety in chocolate. Best for giving gift specially in Xmas time. Superb staff n great service I received. Nice location just in the middle of St Albans city heart. Recommend n always go with Hotel Chocolate.
December 2021 by Maharukh Daruwalla
Friendly and helpful staff. Great selection of chocolates. Very expensive
December 2021 by Ebrahim H
Good customer service and experience! Staff always happy to help with choosing the right product/ chocolates
July 2021 by Ashley
Amazing experience with superb customer service. The two women working upstairs today were great. They were very welcoming and ensured we were well looked after even though it was getting quite busy. They answered all of our questions and we left with a treasure trove of chocolates (and ice cream too)! I would definitely recommend this location and hope management (if they aren't the managers of course) recognise the efforts of those two today. Absolutely thrilled :)
July 2021 by Rory N
The staff are amazing (roz) spend all the time showing and explaining products great salespeople. This shop has a ice cream maker as well for posh ice creams.The shop is of reasonable size has plenty of products and variety of products.The shop was also very clean.10/10 the staff have done the company outstanding I will change this to my new hotel chocolat as opossed to mk this was a better experience.
July 2021 by Beebee Owen (Beebee)
Lovely. Very helpful staff. Gorgeous products. A bit expensive but good quality. Have bought the eco press to recycle my coffee pods, hope it works!
