September 2023 by DJ Mitson
Cannot thank Jo and Bohart(?) enough for their fabulous assistance today in getting me my Hobbs dress for my step daughter?s wedding in a smaller size (I needed a smaller petite size). They called around all the Hobbs shop until they found one for me. Went over and beyond on service and all the time with lovely smiles. They were genuinely invested in helping me. Thanks again, I shall be returning ?
September 2023 by Now or never
I went to see if they had a dress I wanted, in stock for my son's wedding. The staff were so lovely, and although it was out of stock, Helen (?)the manager found out it was in stock in another store. She kindly got the Winchester store to send it to me. The staff at Winchester store were so helpful too. Thank you all so much.
June 2023 by Paulina Craig
Quick update to previous review: I returned to the St Albans store last week to collect some ordered-in items? Ellen and Kaitlin both did a truly amazing job of sorting out an issue, which was in no way their fault, my fault or the branch?s fault; I wanted to add to my earlier post because clearly the St Albans team work very hard together to offer the best possible service, which goes beyond the ?norm?. Based on my recent experience, credit is well deserved.Exceptional customer service? Sarah and her manager Helen simply could not have been more professional, helpful, knowledgable and personable; I needed advice about a dress, shoes, hat and bag - they both spent time with me (although they and their colleague continued of course to serve other customers) and I was able to make up my mind to the point where I feel completely happy with the choices. Helen made several telephone calls to other stores and miraculously managed to source the very bag I wanted, in the colour I wanted, which will be sent from another Hobbs store (a store I couldn?t have travelled to) and, whilst she did this, Sarah steamed my dress as it had arrived badly creased from a concession store. I cannot recommend Hobbs in St Albans highly enough and I will definitely be shopping there again (they carry a comprehensive range but it?s the exceptional customer service that makes them stand out for me). So thank you Helen and thank you Sarah.
February 2023 by John Dealey
Friendly and helpful staff.
June 2022 by Gareth Bayliss
Friendly helpful advice for my wife's dress shopping. Good old fashioned( in a good way) service with nothing too much trouble. No pressure selling and although they didn't have the right size in the colour ...it meant she went away and completed her purchase with there online store
April 2022 by Justine Hobbs
I wish to thank the fantastic ladies that looked after me buying my outfit for my sons wedding when we visited the store on 3rd April 2022. I rang ahead to check availability and the excellent customer service started straight away on the phone. On arrival I was made to feel so special, they gave me so much of their time and I came away with a beautiful dress and jacket. The kindness shown to me was outstanding. I highly recommend a visit to anybody wanting that personal touch for that special occasion. (Please note there is no connection between my surname and the company. Pure coincidence.)
November 2021 by Christine Brown-Quinn
It was such a pleasure shopping at Hobbs with excellent service from Rena - she was so attentive to my needs and was eager to source items (that weren't available in the St Albans shop) online or from other store. Rena really gets what it means to be 'customer-oriented'!
October 2021 by Francesca Catania
Brilliant shopping experience! The shop is lovely and has got a relaxing atmosphere. Rena, who assisted me, is fantastic! She is extremely helpful, very professional and friendly at the same time. I would highly recommend this shop!
September 2021 by Rebecca Barnes
Visited here yesterday and immediately felt really welcome by all the staff but especially Devi. She was kind, welcoming, funny and really informative. Will be coming back!
September 2021 by Katarina Hornakova
Great service, good selection and good layout of the store. Devi was really lovely and super helpful, great shopping experience.
September 2021 by Dee Y
Yes it's expensive. But the quality and experience is exceptional. Staff happy to help and find and assist choice. Even offered me incentive -10-15% off- to buy a 2nd dress!Can't fault their professionalism and skill.
August 2021 by May Gourley
Delighted with the wedding outfit I purchased here in Hobbs in St Albans.The sales assistant, Devi, was extremely helpful and pleasant.This is a lovely, relaxing shop and I look forward to dropping again.
August 2021 by Dee Youngs
Yes it's expensive. But the quality and experience is exceptional. Staff happy to help and find and assist choice. Even offered me incentive -10-15% off- to buy a 2nd dress!Can't fault their professionalism and skill.
July 2021 by Marios Iacovides
This was a most pleasurable shopping experience. Rena who assisted us, was absolutely wonderful. She engaged with us and acted as a 'personal shopper' to make sure we got everything we needed whilst retaining her friendly disposition with other customers. Brilliant experience and would thoroughly recommend this shop.
August 2019 by Roz DeSilva
Love Hobbs in St Albans lovely shop and incredibly helpful, friendly staff
