August 2023 by Sendrea Denis
Very poor service .. a lot of money to pay for nothing .. poor. Service .. don't get to them .. big mistake.. I pay a lot of money . They tale extra money for. No reson . And if don't pay them they will send to court .. my mistake I have been complicate my self with them ..My point of everyone stay far way of this company.. don't get with them ..
June 2023 by Annie Pearse
Staff aplenty but not so clued up.
May 2023 by Giles Ferin
Very helpful assistant who managed to sort out an issue with one of our mobiles.
May 2023 by Steven B
EE / BT shop... just a 'phone shop'. Staff are OK, shop is spacious.
March 2023 by Emilia Whatawitch
Always a pleasant and stress free experience, I was thinking of leaving EE as the upgrade deals are a bit too much comparing to other providers, but I can't! The customer service in this store is literally the one and only thing that keeps me in ?
February 2023 by Suede Dogs
Thank you to Dan at the St Albans branch today. My phone broke for good on Monday so Dan saved my life today by rustling up a new handset today. He was knowledgable and efficient and I couldnt fault him. Bless you Dan for sorting out a stressful start to the week. You made things very straight forward and easy to understand
October 2022 by Val Jacques- Robinson
Had an excellent customer experience on 21/8/22. Think the guys name was Ahmed and he really went above and beyond. Informative service & had a good laugh with us too. Young guy who just really has a fab way with customers!!
October 2022 by Frank Rodriguez
Excellent service if you book a time slot. Can be busy at the weekend
August 2022 by ilias mihalis
I?m with EE more than 5 years I visit many stores this is the worst costumer service ever.
August 2022 by Jay
I was hesitant in visiting this store after reading the recent reviews. I popped in to test the water and was assisted by Daniel who was nothing but exceptional in my view. Gave me a great deal on a iPhone 13 where I thought Vodafone was cheaper. The package he did me was just impossible to refuse. Thanks again for your help.
July 2022 by J.
On Sunday 6th February around 1pm the Manager and all stuff are so disgusting rude and called my mum a liar after failing to process my order of a iPhone 13 pro max the last time we came in and paid £25 to prioritise the order and wasn?t put though and wasn?t even on record on the account , they waste a hour + on faffing around doing nothing claiming they were sorting it out but clearly doing nothing , manager called my mum a liar that we even came in last time and denied being in the store before and said ? oh I?ve only been in the store for 2 days ? which is what she said to my mum the time before and one of the other employees was smirking at my mum in her distress , the employees were completely unprofessional in there behaviour, manager was raising her voice at my mum being so unhelpful with resolving the problem
July 2022 by Matt Low
Avoid. Avoid. Avoid. There's a reason this shop gets lower ratings than other EE shops. The staff are incredibly rude, they don't care about customers at all, all they care about is conning you into contracts that they can get commissions from. Totally underhanded, sneaky and jaw-droppingly rude. Stay away at all costs.
July 2022 by Laurence Harwood
Please go anywhere but here. The staff are unhelpful, uncaring and a disgrace to the EE Brand. Daniel is abusive, confrontational and a liar. The manager cannot be bother to come out speak to customers. My elderly mother left the store in tears after this appalling experience
July 2022 by Keith Fraser
Was misled and sold a contract not explaining it fully!!After a few days going back was told lies about the setting up,Not to be trusted in this Stalbans branch!,,,
June 2022 by Sharon Cooke
Excellent experience at the EE shop in St.Albans today.Tij has the patience of a Saint!So very grateful for the time she spent with me, while I upgraded my phone and she made sure all my 'stuff' from my old phone was transferred over.Customer service was brilliant....
