January 2024 by Ron B
Very hard to get salesman?s attention, felt ignored
November 2023 by asad siddiqi
Love the floor and really happy with the service from Matt and Sarah
September 2023 by Alan Wicks
Although our LVT was purchased from a different branch of 1 to 1, when things went seriously wrong, we had to communicate directly with K D HAWES, the owners of the 1 to 1 shops.After 24hrs the LVT bubbled and could be peeled off by hand; but they continued to lay 2 more rooms. They also lifted.1 to 1 refused to accept any responsibility. The legal teams at Which? and our credit card agreed with us and we were awarded a full refund. Shameful.
November 2022 by Sarah Hurst
Really good customer service from start to finish. Good selection of carpets and friendly helpful and knowledgeable staff.
November 2022 by Nikki
Really positive experience, great customer service and swift ordering and delivery process. Highly recommend.
November 2022 by Chris McColl
Went in just to browse - lovely and friendly staff - no pushy sales. Let us browse at our own leisure.
November 2022 by Chaz Simpson
The staff at 1to1 were excellent. We visited every flooring shop in and around ST Albans, and by far the staff here (shout out to Matt) were the best - professional, knowledgeable, had excellent customer service and very happy to help in every way possible. Will always use these guys from now on.
November 2022 by Eva Adamkova
Great experience, very competitive prices and most important - very helpful and knowledgeable staff.We had the pleasure to be supported by Paul throughout the whole process. He was very kind, friendly and extremely patient with us: we changed our mind several times and he was always very accomodating. I can not recommend him and 1to1 Flooring enough.Our carpet looks amazing and we are very happy with our choice.
November 2022 by josh booker
I would highly recommend 1to1 for all your flooring needs. We dealt with Matt, Chloe and Calum (fitter), who were all extremely friendly and dedicated to making sure we were happy through the selection and installation process. Thanks again 1to1!
November 2022 by Marlon Moore
Fantastic service, they know what they're doing. Thought it was going to be complicated but they made it look easy. Really happy with the results, it's transformed my home. Thank you Ryan and Ollie
November 2020 by Louise Grant
Amtico floors sourced and fitted by 1to1.Fitters did a great job and am happy to recommend them.
November 2020 by Niraj Shah
1 to 1 Flooring provided excellent service. Thanks to Matt and Mark for all thier help and advise. The fitters, Richard and Calum who did my amtico flooring were superb and very skilled with attention to detail. I would highly recommend 1 to 1 Flooring.
November 2019 by AIR
Absolutely rude staff on the phone so I will be taking my business elsewhere. They didn't understand my needs, I was passed from person to person (all rude) and at one point they said they didn't stock a product another member of the team said they did. What a mess!... Rude customer service will get you nowhere ... people will take their business elsewhere. Looks like this place has gone down over the years.
November 2019 by Lisa D
I am over the moon with my new flooring. Great service from start to finish. Would highly recommend 1to1 Flooring.
November 2019 by Alex Winning
Amazing customer service and really happy with the flooring! Staff in store helped us pick out what we wanted as we weren?t too sure going in and when the fitter came round he was friendly and professional doing a great job! Highly recommend 5*
