November 2023 by H
I popped in to get my glasses fixed because I lost the nose peace & my 2nd pair of glasses needed to be refitted,the staff were great helped me out straight away fix my glasses and refitted my frames for free. Also they were kind enough to give me a new lens cloth because I had lost my one. ??Great customer service!
November 2023 by Maher Hussain
Excellent service . Joaana was wonderful and so patient with me. She explained everything really well . The glasses turn around was so quick as well. Highly recommend this branch.
October 2023 by Laura Edwards
Excellent service yet again from Maz and her team, they cannot do enough to help you and are great with the kids too! Thank you
September 2023 by claire mackenzie
Avoid at all costs took my children for a routine eye test was told both needed glass however felt the test hadn?t been very in depth , took them to another optician who tested them and said both didn?t need glasses and had 20/20 vision. When I asked specsavers why the girls needed glasses they couldn?t give me a clear answer. So glad I got a second opinion elsewhere
August 2023 by vanessa mackay
Waited two weeks for delivery. Appointment cancelled and rebooked. Arrived today to be told they have not Arrived. Unimpressed as i had to pay up front.
August 2023 by Savanna Roberts
I came in with my mum and was helped by Aliyah. She was so friendly and kind and was very good at explaining all different options and how everything works :) Thank you
August 2023 by K S
If you are fortunate to be served by Maz you get 5 star service if you are served by anyone else I wish you luck. I sought help in selecting my frames and the ones the assistant recommended turned out to be totally inappropriate for my prescription.I eventualy ordered two pairs of glasses, one pair of varifocals and one pair of readers. Two days after I received my glasses one of the lenses fell out of the readers. I was advised by Maz the lab had overground the lenses and had used slivers of plastic to try and hold the lenses in place. The readers were sent back to the lab for new lenses to be fitted.Having worn varifocals for many years I know that it can sometimes take a few days to get used to them. With this pair I was getting headaches after wearing them for a few hours and even after a few days the distance vision was blurry. When I took them back I was told one of the lenses was incorrect and would need to be sent back to the lab.In the past I would have recommended Specsavers but, having been supplied with two pairs of glasses with incorrectly made lenses, I would no longer do so.
June 2023 by Brian Richards
Nice staff only wanted a repair but sold expensive pair of glasses needed them in 14 days on 14 days they rang me and told me another 8 days had no glasses for my holiday no real apology or compensation lenses keep falling out of specsaver glasses
April 2023 by Nicki Appleby
Very helpful and friendly staff.Lots of variety of glasses to chose from.
March 2023 by Nayan Panchmatia
Used to be a family-friendly practice. Now i see new staff in every time i go
February 2023 by Nayan ?Nay? Panchmatia
Used to be a family-friendly practice. Now i see new staff in every time i go
December 2022 by Derek Sears
Recently had a eye test here, first I've had at age 49, from the moment I walked in the door and was booked in to the moment everything was completed, was very professional, staff and test and advice was excellent, no need for me to return for 2 years now, unless any changes, excellent service where they made me feel very comfortable.
October 2022 by Abdul Malik
Great customer service from Shana. Showed me the options available and helped me choose my glasses. Was seen on time and felt the transition from the eye test to the sales team was excellent. Very smooth and friendly store.
October 2022 by sunada paranavithana
Really disappointed with Rickmansworth branch service. We are using a spec saver very long time. I brought two pairs and waited for nearly month for collection. I haven't received any call then I tried to call them many times no one pick up the phone. finally Today they answered and informed me glasses are ready to collect. Rickmansworth branch is not bothered to inform the customers when the order is ready to the collet. whoever answer the phone today, tries to justify the ignorance. very poor customer service. not recommended at all.
October 2022 by Lynda Byrne
Today I had to take my mum to specsavers she is 89 . I must say the customer service was excellent and would like to thank you all for being do helpful and caring
