“We booked a table for eight people for this evening for my mother‘s 86th birthday. Last minute we had an additional guest so when we turned up, we informed them that there would be nine of us, the lady behind the desk whose name I believe is Catherine and a manager there, brusquely informed me they were full and there was only that table, she then said you might be able to squeeze round it. My sister arrived a few minutes later and was told the same in the same manner, then telling us there aren’t any extra chairs and when one was found it was not a proper dining chair but lower than the rest. Her attitude was not at all friendly or helpful. This was a special occasion and we have been to Harvesters for many birthdays/anniversaries as my mother likes it here. It’s been a difficult time for our family and this was meant to be a high point in the calendar with one family member making an effort to drive 90 minutes one way for the occasion. I’m just upset that there was such indifference and a lack of care, no apology, no I’ll see what I can do, just brusque and unfriendly and we didn’t feel taken care of, or valued in any way. It was a bit tight around the table but as that was the situation we made do, but her behaviour soured the experience.
In contrast, our server Louisa was a delight, friendly, pleasant and helpful, despite serving many large parties and being run off her feet.”
Car Dealers
“We booked a table for eight people for this evening for my mother‘s 86th birthday.
Last minute we had an additional guest so when we turned up, we informed them that there would be nine of us, the lady behind the desk whose name I believe is Catherine and a manager there, brusquely informed me they were full and there was only that table, she then said you might be able to squeeze round it.
My sister arrived a few minutes later and was told the same in the same manner, then telling us there aren’t any extra chairs and when one was found it was not a proper dining chair but lower than the rest.
Her attitude was not at all friendly or helpful.
This was a special occasion and we have been to Harvesters for many birthdays/anniversaries as my mother likes it here.
It’s been a difficult time for our family and this was meant to be a high point in the calendar with one family member making an effort to drive 90 minutes one way for the occasion.
I’m just upset that there was such indifference and a lack of care, no apology, no I’ll see what I can do, just brusque and unfriendly and we didn’t feel taken care of, or valued in any way.
It was a bit tight around the table but as that was the situation we made do, but her behaviour soured the experience.
In contrast, our server Louisa was a delight, friendly, pleasant and helpful, despite serving many large parties and being run off her feet.”