February 2024 by Sam Abadi
Dear Sally,I am writing to express my extreme disappointment with the service I received from Mercedes-Benz today, I brought my car in for a minor check-up, and to my dismay, I discovered significant damage to the side mirror and scratches all over the mirror after picking it up.Firstly, I expected a reputable company like Mercedes-Benz to handle my car with utmost care and professionalism. However, it appears that my vehicle was mishandled during the checking.resulting in the mirror being scratches all over the mirror surface. This kind of negligence is simply unacceptable.Furthermore,It is evident that thorough inspections were not conducted before returning the vehicle to me.As a loyal customer of Mercedes-Benz, I have always trusted the brand's commitment to excellence. However, this experience has shattered my confidence in the service provided by your company. Not only has it caused inconvenience and frustration, but it has also cost me time and money to rectify the damage caused.I urge Mercedes-Benz to take immediate action to rectify this situation. I expect a prompt response from your team, outlining the steps that will be taken to address the damage and compensate for the inconvenience caused. I trust that Mercedes-Benz will prioritize customer satisfaction and take the necessary measures to regain my trust.Please note that I will be sharing my experience with friends, family, and online platforms, as I believe it is essential for others to be aware of the subpar service provided by Mercedes-Benz. I sincerely hope that steps are taken to prevent such incidents from occurring in the future.Thank you for your attention to this matter.Yours sincerely,Saeed
February 2024 by Angela P
Very nice showroom and servicing with complementary tea/coffee bar while you wait.
February 2024 by Salah Dhipan
It's a sad thing. I waited a full hour for my appointment with the sales department scheduled two days ago, and no one came to me or even apologized. There is no keeping people's appointments.I AM NOT HAPPY AT ALLI waste my time for a non respectable reason
December 2023 by Ian ?Ian? Humphrey
Like no other
September 2023 by Evangelos Efthimiou
This must be the worst Mercedes service in the countryDifficult to book via the phoneLong waitsI recently bought a convertible approved car3 months later the roof broke down and refused to accept full responsibility despite the car still in the warrantyI want to sell my mercedes as I can?t face them againWill never buy a Mercedes again
July 2023 by nigel mihai
Amazing service provided By Conor and Marjan, easy explain the whole process of buying a car. As it is my first time finding my self in this situations they make easy and smooth for me, so thank you ??
June 2023 by g jung
Officious, expensive, arrogant, not user friendly
October 2022 by Ro Mo
Good selection of cars and obviously displayed to their peak specification and appearance. Prices a little on the high side however this is a main dealership in a premium site so as expected. Large showroom located next to the Great West Road. Unfortunately with the speed limit and the major road is very difficult to satisfactorily test a vehicle. Very polite and well presented staff.
October 2022 by Mohammed Sharif
It's unbelievably awful service. It's like going to your local garage. Even going to your local garage is better. They tried to charge me money while I
October 2021 by J Nanak Singh
Friendly customer service can have free coffee or tea beverages bar.
October 2019 by F U DAD
This place is the best. Awesome customer service, great deals on the amazing MB range, hassle free & couldn't fault at all.
October 2019 by Nabil Ibrahim
Extremely pleased with the service, bought two vehicles of them. Benn Ford is a real asset to the Company Top man! Thanks!
October 2019 by ahmed alrogi
Mercedes agency branch ??
October 2019 by Piotr Nowak
Service great ?????
