October 2023 by Omera Shaheen
I would just avoid this place especially for new kitchen. Martin , the person has worst skills. He made us feel very unwelcome.
September 2023 by Thomas Lincoln
Been here a lot, staff are helpful. Today I went near to closing time and Lily helped to do colour matches for me. The machine was causing some issues but she perservered to finally get paint in new house to cover paint patches ? great service. Click and collect very good too
May 2023 by Hazel Bourne
Very good store and helpful on choosing items of plumbing etc.
January 2023 by O B
Gerald I believe he is one managers is one of the rudest and unhelpful managers I have met I was looking at getting some laminate flooring and he said to me he didn?t have time to help me because he had too forklift something down for one of his colleagues I was gobsmacked I will definitely be using a different builders merchant in the future I thought managers were there too help well obviously not
January 2023 by Darran Crawford
Would be higher if not for dire service by a select few on the tills. A bulldog chewing a wasp would be more appealing service. There are plenty of other places to spend my money that actually give the impression they want you to go there. Standards at this store have been going down for a while now to the point where I won't be using again unless they get their act together.
December 2022 by Daniel Abbatt
Appears to be well stocked. Certainly had everything I needed.
November 2022 by Claudine Haslam
Fantastic job from Wickes and Tom in the Letchworth branch with both our bathrooms. A couple of items were delivered faulty but new deliveries were quickly scheduled by Wickes and the installer. Very happy with the finish of both bathrooms.
October 2022 by John Hoolan
Would give zero stars if I could.If you want a bathroom install stay away, seriously, the service once Martin has had your money is shocking.The fittings don't come at the same time, they come from different suppliers and different couriers with no advance warnings - none of this is explained beforehand.Wickes don't do the installs, a third party of cowboys do it and Wickes will wash their hands of any responsibility!!Can't stress enough - STAY AWAY!You have been warned. ??
October 2022 by Hannah Helps
Would leave no stars if I could. Its been the worst kitchen renovation. nothing ran smoothly. After our kitchen was ripped out we was told the sink couldn't be moved and we had to redesign the kitchen. We was also told we needed to upgrade our electrics. These checks should of been carried out before ripping out and leaving us with nothing. We had a week to find people to come and get this done for us which made everything very stressful. The sub contractors that they use to come and install are so so slow. They came to our house about 10 and was leaving at 2. Taking weeks to finish anything. Our kitchen should of been complete in May and its still not finished. With people ignoring our calls, texts after they've already been paid. No quality checks carried out after the men had left. Still awaiting to get in contact to get our kitchen finished. The plinth, washing machine door and cilconing on the cupboards/splashback has still not been done. AVOID AVOID AVOID. I will take this further.
August 2022 by Zara Taran
Honestly who made him (store manager) a manager? He (Jordan) is an incompetent guy with huge ego who throws a tantrum like a little kid when something goes wrong.Arrogant and have no clue about customer service. An embarrassment for Wickes!
July 2022 by Culmer Glen
A recent store manager change at this branch which sadly has gone from a friendly, understanding and customer service based manager (Phil) to a cold, unsympathetic, unfriendly and uncompromising manager (Jordan). Recently tried to return 6 packs of wickes laminate flooring without a receipt but clearly they are a wickes product and was happy to have a gift card refund to use in store later as I spend thousands with wickes annually. Was quoted company policy and terms and conditions with no compassion or understanding that my receipts are currently with my accountant. Ended up leaving the product there as I?d rather someone else have it than it go in my skip. Will not be shopping at that branch ever again.
June 2022 by Richard T Weston
After a breakfast bar support pole but not stocked and lead time 3 weeks. However, slightly unusual request and checkout girl was very helpful. Found on Amazon.
June 2022 by Mark Ely
Always good for off the self building supplies then you are looking at the right place, prices are not bad, any savings you might get else where would cost you in time and traveling. Staff are helpful, parking is right out the front. If you can't find something then staff will help and check stock in near by stores if you need it asap.
May 2022 by Karl Jenkins
Great. Easy to get to, park, well stocked, helpfull staff.
April 2022 by Karen Good
Easy to park, not very busy just how I like my shops
