December 2023 by JR
staff always super helpfull and willing to help. lately my diy shop of choice
July 2023 by Kierran Headland
I had an issue which the store very happily sorted it out for me. Micheal looked into the issue with one of his colleagues, Anna and I?m glad you?re able to resolve it in a way, which satisfied both me and enables me to continue to run my business efficiently and effectively
July 2023 by Darren Brookes
Found the staff to be really helpful and Annie, especially who went the extra mile to sort all my problems out
July 2023 by Bruce Wilson
Great service as usual, the letchworth branch of tool station is brilliant best customer service in Herefordshire.
July 2023 by Richard West
Great staff really helpful
July 2023 by stephanie deller
Excellent service at Toolstation Letchworth. Few new faces and good to see them being supported by senior staff.Big thanks to Micheal who helped me find exactly what I needed, very quick and efficient service.
April 2023 by vas la
Very helpful staff, knowable and with a huge range of products. This is were I'll be going first from now on!
March 2023 by David O'Grady
Consistently helpful staff. A good range of products in store or available within 24 hours
February 2023 by James Doyle
Staff not very helpful much more helpful at screwfix up the road
November 2022 by Debbie Majercin
Always very helpful ? Happy to look up items for me to check they are in stock
November 2022 by m and l for life
Highly recommend, really great service and knowledgeable staff!
September 2022 by Chris Baynham
Allway very helpful and knowledgeable. Prices are allways very good
May 2022 by Avi Kolapo
I ordered a wheelbarrow on click and collect and 15 mins later it was ready. When I got to the store and given the wheelbarrow it was handed a box. I was vocally surprised as I've only known them to come fully assembled. My slight disappointment was noted by the staff and who I believe was the manager asked one of the staff to put it together for me. A gesture they didn't have to make. I was very humbled by their level of customer service. The guy took the box into the back and 20 mins later was a fully assembled wheelbarrow. He even wheeled it to my car and put it in my boot for me. I'm absolutely over the moon. I can't believe what wonderful team they are. They really went above and beyond for me. I thanked them to which the manager responded "if we can do that little bit extra to make a customer happy why wouldn't we". A true wonder, the lot of them. Thanks again!
April 2022 by Letchworth Green House
Letchworth toolstation. Arrived at 3.30pm Sunday, assistant at first refused to look up if they had item, even though she had nothing to do. I said I thought that's what you had a computor for!? . Said she didn't know what a security screwbit was, I said why not ask your computer? Then said there's loads of them. In the end i looked up on my phone. Clearly very annoyed anyone had the audacity to ask for help and had shutdown working half an hour before the shop closed. When I said I wished I'd gone to Screwfix, she LAUGHED so I said always get help there. Thanks a lot Lynne.
April 2022 by Martin Abrams
Unfortunately they didn?t have what I needed and couldn?t offer much advice so I went down the road instead.
